I am writing this review to express my deep dissatisfaction and frustration with the recent order I received from Floors Direct. Specifically, I ordered 10 packs of Howarth Oak 5mm SPC LVT Click Flooring with built-in underlay. Unfortunately, upon inspecting the delivery, I discovered that 3 of the packs were severely damaged. This is not a minor issue; it is clear that these damages are not the result of mishandling by the carrier, as the pallet was shrink-wrapped and showed no signs of external damage upon arrival. It is abundantly evident that the product left your facility in this unacceptable condition, highlighting a significant lapse in your quality control process. This kind of negligence is completely unacceptable for a company that prides itself on quality products and customer satisfaction. As a customer, I placed my trust in your company to deliver a product that meets the standards you advertise. The fact that a substantial portion of my order arrived in such poor condition suggests a troubling lack of attention to detail on your part. It also causes me significant inconvenience, as I now have to delay my project while this matter is resolved. I request that you take immediate action to rectify this situation. I expect a prompt replacement of the damaged packs, along with a thorough review of your quality control procedures to ensure that this does not happen again. Additionally, I would appreciate a confirmation of when the replacement flooring will be dispatched, as this delay is already causing disruption to my plans. I trust that you will treat this matter with the urgency and seriousness it deserves. I look forward to your swift response and resolution.

Took a day off for delivery only to receive a call at 15.30 to say delivery won’t happen till the following day. Delivery charge of £30 as well which is beyond cheeky. Called to complain only to receive meaningless platitudes

Flooring arrived quickly. Good quality at a good price. Looks great

Really happy with the quality of the flooring, the look and feel of the product, the service and entire delivery process. Thank you Floors Direct. Also when I thought I had under ordered and placed another order, only to find I did have enough, they refunded no quibble before it was dispatched. Excellent customer service :0)

Quick and easy to buy online, got what I paid for,fast delivery with care.

I recently had Herringbone flooring installed by Floors Direct in Birmingham, and unfortunately, my experience has been far from satisfactory. Despite the significant investment, the beading started to come off within just two weeks of installation. When I reached out for aftercare, I was met with false promises of someone coming to fix the issue, but no one ever showed up. This has left me out of pocket on a large sum with both a poor product and even poorer installation. I am extremely disappointed with the service and would not recommend Floors Direct to anyone looking for quality flooring and reliable customer support.

Ordered some samples that arrived quickly to try and match an existing 17 yr old floor. Got a near perfect match that no other company we tried could do and subsequently placed an order. Arrived promptly and well packaged . Floor now laid and looks fantastic, cannot tell where the old floor meets the new.

I'm so happy with this company, I have ordered some samples and they came very quickly. I will be ordering my flooring from you when I have made up my mind

Prompt delivery. Good sample that is reflective of the website picture. Great prices

We needed one more box of laminate flooring to finish our dining room and Floors Direct were the only company that had it in stock. The flooring arrived quickly and was very well packaged. Thank you Floors Direct!

Wanted to get a few samples to compare colour and quality. Found what we wanted at floors direct and the price looked good. The samples were posted out really quickly. Will more than likely purchase from them when we’re ready to go!!

I'm so happy with this company I have ordered some samples they came very quickly I am now trying to make up my mind what sample to choose ,and will be ordering my flooring from you when I have made up my mind

I ordered some Timbertech underlay I received confirmation and a delivery date which they honoured

I ordered laminate flooring which arrived promptly. When laying the floor I was one box short. I ordered the extra box, called to say I needed delivery urgently and it was delivered in two days, as promised. Brilliant service, fair play

Cannot yet comment on the product as not yet fitted. My review is in regards to the delivery. I was given a window of 9.00 am - 6.00pm ! A whole day to allocate. I gave in and rang for an update at 4.30 pm. To be told I was the last drop of the day which is now upto 6.30. my delivery arrived at 6.00. a complete day sat about waiting. Luckily I didn't take a day of work. But what if I had? Surely they are able to give, at least, an AM or PM time scale by knowing where you are on the drop list. Also was told it was a kerb drop delivery! I live directly on the road side. He was going to drop a pallet outside my front door. A pallet containing just 6 boxes. Just what am I supposed to do with a pallet? Luckily my partner was home by this time and he said "No Way, off load them singularly (we did it) and take it back" Had I been on my own, then he would have just dropped the whole thing outside my front door on the public pavement. They need to consider who they use for their deliveries and what service they actually provide for the customer on receipt.

Absolutely horrendous experience, i ordered the branded laminate flooring and they delivered non existing cheap brand laminate. They would not accept the responsibility and rectify the issue. They done this by purpose and fitter told me so many people had same experience. A word of captious for everyone to deal as what you order, don't mean same will be delivered. I am taking them further unless issue will be sorted.

Great experience from floors direct. I ordered 17 packs of 12mm laminate with underlay and beading. The floor looks great. It comes on a pallet which is good and the quality looks good with quality underlay. The beading is delivered separately for some reason but was colour matched however at least 4 were broken or had tears in places so will have to cut down. Not sure how this happened as they came in a tube which was well packaged and had no signs of damage on the tube. However these things happen but overall very pleased with floors direct and would definitely recommend to anyone who wants good quality laminate flooring at a reasonable price.

Super helpful and professional. I had new bedroom flooring laid in super quick time when I had been let down by builders doing other work at my house, which meant that I needed a new floor to be sourced, delivered and fitted in a just a few days. Which they did. I love my new floor

I bought twice from this company, and was happy with the quality of the wood. However the second time I received a box that was ripped in half with 50% of planks missing. Unfortunately the company were unable to offer a refund and blamed it on their shipping company, meaning overall my experience was negative with them.

100% recommend this place, Huge variety of flooring, I’d be surprised if anyone walks out with nothing, Excellent customer service by Rizwan very knowledgeable in his field, No pressure purchase, floor looks amazing Thank you