Although the web site was tricky to know what to order the phone order service was good and honest

Great service, the quality width and size were all spot on, unfortunately the colour was a little to dark as we are trying to match with an existing oak floor.

Sales team real helpful as I ordered the wrong floor online. They sorted it and delivery was faster that expected. 190 brushed and oiled click oak engineered floor looks awesome and looks so much better than engineered flooring from DIY stores that look like laminate floor. Thankyou and would recommend. Shane

We ordered several samples which arrived very quickly and allowed us to choose our new flooring. We ordered 60sqm of Oak to cover throughout our downstairs and it was delivered within 3 days with no issues from a very helpful driver. We could not find it anywhere else even near the price this company offer! After completion, we discovered we have some unopened boxes to return which the sales team were very helpful with and ensured the process was explained and actioned quickly. I cannot fault any part of the service from the company and the quality of the flooring is fantastic. Would recommend and also will return for any further requirements.

Excellent quality engineered wood flooring, good value for money and arrived very promptly.

The product was amazing but I have some goods to return and the aftercare is awful I won’t buy from this company again

Never the same as the picture on the web. I've ordered quite a few samples from various suppliers and can't seem to find anything that Is as alluring as the web page suggests.

We were very unsure about which flooring we wanted and sent for samples. They arrived very quickly and were big enough to be able to give a good idea of how the colour/style would work. Great customer service.

Great communication great product and delivered when they said it would 👍

I cannot, unfortunately, comment upon the quality of the products because Floors Direct were not able to provide me with what I ordered. Having placed a large order, paid in full and received a confirmation invoice by e-mail, I realised the next day that I had neglected to include some accessories. I decided to phone Floors Direct to see if they could add these to the delivery to avoid extra postage. It was then that I was informed that the items on my original order, which I had paid for, were not actually available anymore, despite the fact that they were still advertising them on their website. Because I had already laid some of this laminate flooring some time ago and needed more to match in the adjoining space, Direct Floors suggestion to choose an alternative was simply not an option because I would have to replace the flooring I had already laid. Consequently I had to cancel my order and search for other suppliers to supply the required laminate. On the plus side, I was refunded within two days. I would suggest that Direct Floors update their website in real time to prevent people inadvertently ordering products thay they cannot supply.

The floors from Floors direct is great quality, you can not beat floors direct for quality and price. Above great customer service nothing is too much trouble after sales is excellent always willing to advise I have no issues in recommending floors direct. Great service at a great price

I absolutely love my flooring, just beautiful. The only thing was the delivery driver refused to bring my flooring into the estate, he said he couldn't get his lorry into the estate! But our rubbish lorry gets in no problem! My flooring was taken back, I had to cancel my floor fitter for the following day! Floors direct said they'd have to get a smaller van to deliver it but could take 3/5 days. Floors direct managed to get it to me the very next day. The driver was very helpful too. Very satisfied. The only thing now is I want to go right through with the same flooring but have been told the smaller vans will only bring 3vpacks at a time! Which is pretty inconvenient. Floors direct threw in a free roll of underlay, which was great. The company is excellent.

Reason ive put a 4 is so I'm very happy with the laminate the delivery was on time with friendly helpfull delivery people that's a 5 the only reason a four is ive not put it down yet but so far so good

great product and service.

Ordered some samples just paid delivery, great quality and decent size sample and fast delivery just need to choose one to order now as I like them all!! Would recommend

Very impressed with my new floor kept in contact even delivered a diff day for me no probs great service will use again nice grey shinny laminate

Overall Happy with the service provided - The delivery was slightly delayed by the distributer, but they were communicative once it was brought to their attention, and delivered it as soon as they were able. Would happily use again.

Bought laminate that was on offer and was pleased to find out there was no catch, exclusion or gimmick attached. Great phone service too. Good price, very quick delivery (free) and no damages. Would recommend.

We purchased some vinyl click floor tiles from this company about a year and a half ago. We did try contact Floors Direct last year and explained that it is breaking. We were asked to send in some photos and videos which we did. Unfortunately, it was made known to us that the Techno board underlay we fitted, also bought from Floors Direct, was not suitable for vinyl click flooring and was most likely causing the floor to break. We understand that was our error but we weren't advised at the stage of buying about this, which would have been incredibly helpful. When we reached out to try get a resolution, the responses we received from the sales team were short, rude and unhelpful. We now need to replace our entire kitchen floor and due to the lack of customer service, we don't feel that this company is the place to purchase this from. Having read other reviews about their 'after care' service, we were quite shocked and disappointed really. It's such a shame because we were so pleased with the flooring initially.

very nice company, excellent communication