We have been waiting since 8 October for our internet to be installed. We were told they were coming Monday 4 Nov. Waited in all day. No one turned up or rang us. We have rung several times this week only to be told they are not sure what's happened so will find out and ring us back but no one rings. I wouldn't recommend this Supplier. Awful service! In reply to your response we were told the week before someone was coming on the 4th November, so much so we rang on the morning of the 4th to make sure they were still coming and the lady confirmed with us this was correct. When they hadn't arrived by 4.15 I rang again and was told by the Sales man the engineer had just finished his last job and we were next. So he also said they were coming. Your staff obviously aren't very well trained and don't have a clue what's going on!!

Really quick response after signing up for fibre, visit to check installation position then arrived on agreed date (could have come earlier) to complete and get up and running. All working and now getting approx 140Mb.

Having had airband internet for 18 months now it has always been consistently around the speeds I signed up for with very few unexpected drop outs! Would like to give a special mention to Jon Parkes for being a brilliant source of help and advice and Steven Cross for his fantastic service and installation! Would highly recommend to anyone looking for rural fibre!

Donna on the renewals team was absolutely superb. She spoke clearly and slowly with all the details l had agreed to on renewing my Airband fibre contract for the next two years. Thank you Donna.

Many thanks to Donna from the renewal team, I was able to secure an excellent new deal. I’ve dealt with many broadband providers in the past and I always find that Airband are the easiest to communicate with.

Been with Airband for 2 years and just moved over to a faster speed. Process was straightforward and the installer did a professional job. Very pleased.

From start to finish I have been impressed by this company. My two sales enquiry calls were quickly answered and clearly explained. After a short delay, the survey and subsequent installation of fibre was carried out in a professional and tidy manner by the men on the ground. Internal installation, configuration and testing were also well done. Finally, a question over my exit fees from BT was also satisfactorily resolved. Top service all round in my opinion.

Really happy with my airband experience, from the initial conversation to installation took under a week! The installation and set up was straight forward and speedy and the internet speed is top notch. Being in a rural area, the speeds offered by the bigger broadband companies were half the speed for more money so have no complaints at all. A special mention to Jon Parkes, he was great! He explained my options and reccomended me the best plan and really understood my needs and what would suit me! Easy to get hold of with any queiries no matter how trivial! Dont get that level of service or care from anyone else in the sector that I have previously worked with! Would reccomend in a heartbeat!

Easy to understand, helpful, quite quick

Excellent service

Absolute lack of problems and a super deal.

Happy there going to me my new broadband company but it off a wellcome Amazon gift card when signing up and 6 months free … Feel like it’s bit of false advertising xx look forward to joing you

Installation was quick and easy. Tidy job as well.Will have to wait to see how the VOIP connection goes.

thank you Donna bond for making it so easy to renew my contract for another 18 months . thanks for all your help

Engineer was fantastic, really helpful and professional

All communication with Donna Bond dealt with efficiently when renewing my contract. Thankyou

Only switched my provider today, so far everything has been easy and great communication

Polite and informative installing engineer performed a excellent and tidy installation with minimal fuss and mess.

The communication with your company is the worst I’ve ever come across

Been with Airband for 16mths now and has been great , just renewed with Sarah Aybey easy to do ! and have now even better up&down load speeds which are now symmetrical. Yes price has gone up a bit but hasn’t everything recently!