From initial enquiry to installation service has been first class. Quick and efficient with friendly and helpful engineers. So far so good.

I was firstly told over the phone that one of their survey team would contact me within 48 hours. Their documentation says that they attach something to the nearest telegraph pole, there are no telegraph poles near where I am moving to so I called them back after three days And was told ‘oh there are lots of different options we can use“, but the person I spoke to wouldn’t elaborate as to what they might be. They also said that it might be 2 to 3 weeks before somebody calls me to let me know you’ve done a survey and then we’ll decide whether or not they can install their product. so I cancelled the order.

Recently changed my broadband provider to Airband, it is now twice as fast and half the price of my previous provider. The installation was easy and done quickly and professionally. Had a few connection issues for the first couple of days which turned out to be a local issue rather than my personal one but it was dealt with fairly quickly and we were kept up to date with what was happening. Had no issues since that was resolved. Would recommend

needed to upgrade from my previous contract to the higher fibre 300 package... spoke on the phone with Sarah Aybey, and its been arranged / agreed already starting in Dec. no problems. Very happy, hope it improves my signal and speed.

My renewal changes were applied quickly, efficiently and professionally by Sarah Aybey of Airband's Residentials team. I wish insurance renewal was as easy.

Emma Underhill replied to my email within minutes. The renewal of my contract was extremely eady an excellent service .

Emma was very helpful

Up until now have had very few issues with Airband. Based in North Devon. But have had no connection for 6/7 days - have sent several emails and rung them many times - same responses - someone is working on my problem/someone will call you back but doesn’t. This has caused me problems as it’s my only link. The customer care here has failed - still awaiting the problem to be resolved ! Very disappointed. Considering changing providers now.

Great install by Jack Johnson, really helpful and knowledgeable.

New home in rural location without broadband connectivity, needed a service provider and the research let me to Airband. I spoke to Jack Beckett who listened to my needs and recommended a suitable package, he gave me great customer service, polite and helpful. Engineer visit anticipated and so far I am more than pleased with everything.

Very good install today by jack johnson, slightly awkward job and was dealt with very well, thanks!

I decided to change my service provider and spoke to Airband, great customer service who listened to my needs and recommended a suitable package, communication was great via text and email. On the morning of installation the engineer telephoned to give me estimated time. Polite and helpful engineers, clean and tidy work. Set up and showed me the app. More than pleased with everything.

So impressed with Airband living in a rural area fastest speed available was in the low twenty’s now we have 140 at a reasonable price so simple to arrange as well engineer came explained everything before he started only took around an hour to set up no more drop outs or buffering 😁

Phone answered quickly, handler very helpful

Easy renewal with great help and information on options.

Contacted by Sarah Aybey by telephone to ensure I had received information on renewal by email. The email had gone to my spam so I appreciated the call. I have today confirmed renewal as very happy with customer service, quality and speeds.

After a great start and being told that Airband was available in my postcode, even people in the same road had it, I am now a bit disappointed. I received an email 24hrs after signing up saying that some essential works are needed before connection and I need to wait 3 weeks before I can get an update. I find this hard to believe as I was told 150 customers in my area were receiving Airband services so what essential works were identified so quickly after me signing the contract?

All very simple albeit all confirmed by email (Sarah Aybey) very quickly after my initial email which was warranted as the phone line options did not work for me.

So refreshing to have a no nonsense renewal process. Taken care of in under 1 minute.

Easy installation and so far so good