The company were responsive and helpful

Super service, super quick broadband, super competitive charging and easy peasy to renew. Would highly recommend ⭐️⭐️⭐️⭐️⭐️

Quick and easy to renew my contract - the price is almost the same as when I became a customer 18 months ago and the service has been perfect. Thank you Emma Underhill for getting the renewal sorted out. :)

Very efficient visit by the Airband team.

Donna in the Renewals Team was excellent. She proactively contacted me about our forthcoming contract finishing and the options Airband had to offer. She addressed my concerns about the price increases and we were able to reach an acceptable arrangement for our renewal in the New Year. Well done Donna!

The engineers where very good, very easy process to get set up and all working great and now have an excellent broadband speed from 17mb to 300mb...

Recently let down by Airband when they decided to bypass our hamlet with Fibre install, with agreement from the "Connecting Devon and Somerset" Government Quango. We had been waiting 12 years for fast wired broadband, first BT, then Gigaclear and now Airband have defaulted. Although all prior approved by "Connecting Devon and Somerset" with Gov funding.. So following from this shambles we wanted to upgrade the Airband wireless link as advertised and get 150Mbps, but now find we can only have 100Mbps and we have to pay the same price as the Airband 150Mbps .. Something is not right here.. Thank you for the Airband reply. It would be good if you will reply back to me relatively quickly on the situation once you have checked the issue at your end..

Owen was great, he went above and beyond to install our Fibre hub. I’m extremely grateful as he it wasn’t easy and some problems which weren’t his fault. I’d highly recommend Owen for his service and kindness ⭐️

Time for renewal. A great renewal price. Received an email from Donna, I replied and everything was renewed within an hour. Couldn't be simpler and totally stress free. There were reliability issues with Airband in the past, but now it seems to be a reliable service using fixed wireless access.

Are internet service has been so much better since we moved over to Airband than when we were with BT. Our service is for the best part really good but we do have some issues in the rain and wind. But not very often, and it soon resolves it's self. Helen jeffery

Been with them for a few years now it does what is says on the tin it works very well and a reasonable cost Donna sorted my new contract with no fuss

Renewed our contract today, dealt with Donna Bond. We've been with Airband for a few years now and they've always been good at resolving any issues in a quick time.

Not sure how this company got to 4 stars... been waiting since March 2024 for installation, still waiting, its now November and they advertised in my area and still can't deliver what clowns for such a micky mouse installation to take part when you already advertise that you do fibre in the area

I found Jack Beckett helpful, friendly and professional when I rang to order our Fibre150 line. We're really looking forward to the big improvement in broadband speeds from our present 3.5 to 5 mbps!

I live in a rural area where my download speeds top out around 30 MBPS when I heard about Airband four years ago I signed up and was told I was be connected by the end of the year (two months). I have Court on the way leaves from my housing association. I have gotten everything possibly needed. I’ve had engineers outside my house but I am still yet to have my engineers visit every time I contact this company I get fobbed off with someone will contact you soon to discuss this and of course that never happens. The hell Office is in Droitwich which isn’t too far from me on occasion I feel like the only way to get a decent conversation would be to drive there myself and ask them in person. Apparently I was able to receive this 15/10/2021… LOL I’d like an answer why I’m less important than the hundreds of people who can get it (my grandad) doesn’t even use the internet!!

I was able to successfully negotiate a good 24 month contract with this ISP over the phone.

Polite friendly and efficient.

Very professional service. Now have 20 times faster internet speed. Happy customers!

Spoke to one of the sales team on the 14th and placed the order via the website shortly after, was told it would be up to 5 days for the survey team to contact me normally but as I had been already dealing with someone in the office he would put it to their attention, called on 25th to log a complaint that I still hadn't received any contact ref them coming to do a survey, called again yesterday chasing the complaint as other than an automated email I still hadn't had a response, made it clear if I hadn't had a call by 5 pm today I would be cancelling the order as their lack of customer service at this stage wasn't filling me with hope and it didn't seem that they wanted my business. Given that it is now 3.30 and still no response I am highly doubtful I will get a response and guess I will be cancelling and looking at alternative options.

Emma Underhill phoned me out of the blue today to ask if all was well and gave me the time to speak about a concern I had. I asked if she would send me an email with the relevant information and she did this straight away. As a very new customer, I am hopeful that all of Airband's Customer Service will be as helpful and that they will be easy to reach by phone.