My contract was due to expire, I had received a couple of emails reminding me of this. I phoned and spoke to Sarah Aybey from the residential team. She explained the options open to me to renew on my existing contract (150) at no increase or upgrade to 300 plan that gave me double the speed and that the first 2months would be free. No hard sell, I opted for the faster speed 300 plan. Sarah was very professional and informative.

Very friendly very clean very polite

Job was done perfectly

I have had the service for nearly a year. i have had no problems. The supplied router reaches all parts of my three bedroom terraced house, When my children return home with partners and all the phones pads and laptops are turned on i have received nothing but compliments about the quality of the connectivity. They are are able to carry on working from home with no problems,

Not able to access Line of Sight WiFi, and Airbands continued failure to connect up their own fibre nodes around the village, to install MST and connect up the local community. Airband instead still cannot talk to the local community to add their own generic poles to bring the line of sight further into the village as an alternative so have failed again!

Friend10 out of 10

Alex the Air and engineer was punctual, efficient, very friendly and informative. He ' cleaned' up any debris and was an all round pleasure to engage with. A great ambassador for Airband ....thankyou Alex

DO NOT USE after months with patchy, if any, internet and airband refusing to even acknowledge there was an issue. I had no choice but to report them to the ombudsman. They, of course, came down on my side and air and were ordered to pay me an amount of money in remuneration within 2 weeks, fix the service provided and release me from my contract. After 3 months I still hadn’t received the money. I had to go back to the omburdsman and about 5 minutes later I received a call from air and say they have sent the money but I wouldn’t receive it for another 6 weeks (how can that work? Over a year later and I still don’t have reliable internet and they still haven’t released my contract. I now have no choice but to get lawyers involved as the clearly have no regards for the communication ombudsman. I’ve brought Starlink for my office and it is brilliant. Get that instead, more expensive but they are reliable and fix problems immediately. Every company has issues but air and have shown a marked lack of accountability and zero integrity. To try and weasel their way out of this They told the ombudsman that it was BT’s fault I didn’t have internet as they need to upgrade the cables to my property. I have their wireless internet and there are no cables. Just complete disgraces.

I only phoned Thursday, Friday morning the engineer arrived at 11.30 by 13.00 it was all done, Friendly service snd no mess , excellent service.

Very helpful, listened and answered my questions

Spoke to Sarah Aybey who renewed our contract with a change of scope to remove an underused fixed number, and at a lower fixed price cost for a faster speed

Really easy renewing my contract , no 3 hour wait for someone to answer straight away Sarah got my details and got my renewal sorted in minutes . Looking forward to the new routers fingers crossed my WiFi will cover my complete house

My current contract was due to end. Sarah Aybey from the residential team made contact with options for our renewal. Was able to renew at our current speed and with no price increase. Airband reliability is now very good and was happy to renew. The renewal process was easy with no pressure or hard sell.

Thank you to Owen and Sean engineers from Airband. Polite, explaining the changeover clearly. Helpful, great customer service Thank you airband great to be on board.

After waiting since August for Airband to install I am not happy with the way it has been wired in. I have told them that there is only one screw holding the wire in place instead of three and then it is just laid in the gutter from front to back of the house. They are saying that this is fine. I could not recommend them to anyone. Margaret

Fabulous service from first contact to installation. Easy online setup. Installation was booked very quickly - even got a call from the Engineers (Chris T and James M - lovely guys) the day before to say they were in the area and could install early if I was in! They arrived within 30 minutes of their call, explained the process and got on with it. Even explained that the dish may move in high winds and to call customer service if it did and that they would come and re-position. Very happy with the service and speeds given we're fairly rural.

Been with Airband for just over a year now and had no issues at all, speed is as advised with no downtime other than a minor drop in connection for a matter of minutes. I work from home so internet is essential and very happy with the service. (FTTP 600mbs) Thanks Sarah Aybey for the great customer service!

We live in the 'middle of nowhere' so Airband has been our only realistic option for broadband, but it has proved to be very successful. The monthly contract price is very reasonable and has changed little over the years. The renewal this year has been made very straightforward by Sarah Aybey. I just hope the level of service and ease of contacting the company continues!

The installation was completed efficiently by considerent engineers and the speed of broadband obtained was as advertised.

Great experience Jane really helpful and got everything I wanted sorted out and looking forward to the change over. It’s nice to talk to someone who I can understand.