I am pleased with the service....would recommend it to anyone.

We have had very few problems over the years with our equipment, however, we think they should offer a service contract where you get the monitoring plan plus charge a small fee to include parts and labor per month if anything goes wrong plus a credit for autopay. Just a thought.

A security company must be reliable. Vector is. A bit on the expensive side, but we are happy.

I have being with them for over two years and very good experience so far

security by vector :)

I have had the alarm go off a couple of times due to my glass breakage sensor. My bird seems to set it off. They are very responsive to the alarm when it goes off, I would say 10 - 15 seconds the phone rings and it is response center. Keep up the good work. When I have an issue with the alarm someone is always ready to help me, either on the phone or a tech person comes to the house.

All is well except for one fire unit in hall off kitchen. Cannot use broiler to prepare...say....lamb chops - set off alarm and fire department was sent out. I have not broiled since - not good. Also, you said you could not get thru on my phone and that is why fire department was sent. It did not ring - it cannot when alarm is on.....need this looked into for us.

I am very surprised that you are charging me for a smoke alarm that did not go off when the room it was in filled up with smoke and for a window contact that has not worked within 6 months of installation. Is there not such a thing as standing behind your work?

Always friendly and efficient when we call ro let them know we will be out of town. Quick to come and take care of any equipment issues.

We own 2 homes and have both of them protected by Vector Security. We have been completely satisfied with the service. They have resolved any and all issues we have had over the years in very timely manner. I would recommend Vector Security to anyone.

So far after 2 years with this company, I have no regrets for switching to them. If I have a question, I get an immediate answer. I am pleased.

MY SERVICE PERSON EXPLAINED A LOT OF THE FEATURES OF THE SYSTEM - VERY QUICKLY BUT THOROUGHLY.

One night while cooking dinner, the smoke alarm from vector went off. There was no smoke. However, vector called the fire department. Then she called my cell phone. She said she called the house phone first with no success so she called the fire department. They came very quickly which was comforting but it was a false alarm. I wish she had called my cell first because it seems my phone line is disabled when the alarm is sounding. I am concerned about if the alarm were to go off in the night and my cell is turned off, will my house phone be disabled?

Tech arrived on time, diagnosed the problem, and fixed it. Will use this home security company anytime. Tech was very experienced, polite, and helpful.

I have a 5 year contract and I am not satisfied . Also I see ADT and Ackerman includes glass breakers , shorter contracts, surveillance cameras and also a wider monitoring service. I would like to know what I can get to rectify my unhappiness or do I have to let a competitor buy out my contract?

Our system is operating flawlessly - but when we needed service (replacing the system battery) the service was prompt and courteous. Great job.

They have been always been available to answer my questions. whenever I have tripled the alarm by accident they have been very curious.

Recently, I came home and entered the wrong password. Immediately, a security person came on and ask for my ID and after establishing my identity, very politely helped me get strightened out. Very professional. I'm totally pleased with Vector Security.

Extremely reliable and responsive

We have been very happy with our relationship with Vector Security. They have been responsive and the equipment has performed well.