Salesman promised the world with heating - pay £500 deposit and back out at any time and get the deposit back. Surveyor came out to price up job along with another person carrying out an EPC report. Quote came back more expensive than I would have liked so decided not to go ahead with it. Deposit not refunded as they charge £250 each for survey and EPC report. Make sure to read the small print as they are not upfront about this on the phone or in person.

As always the engineer who came to service the air source heat pump was polite and efficient. He gave me pointers on how best to set timers and temperature.

Helpful amd knowledgeable staff. Good customer service

Although we had several cancellations before the service was carried out we were informed in good time and were pleased when the service was carried out.

We have been delighted with the installation of our greener energy components, from the initial visit by the advisor through to completion of the entire project, which was a £41k effort, funded with £27k of Home Energy Scotland/Energy Saving Trust in grants and interest-free loan, and £14k from ourselves. The solar panels are now all up and connected, and we are collecting energy even in these winter months, and more importantly storing cheap energy acquired during off-peak charging time and using it during peak tariff periods (Octopus Cosy). We found Greener Energy's office staff to be a fount of knowledge (in particular their help in identifying a Green Loan fund at Capital Credit Union) and quick to communicate. We were so impressed with the team who installed the solar panels on the roof, and then the electrician team who connected everything together. This effort was also enhanced by the foresight of the electrician who oversaw the installation of the heat pumps, who ran appropriate cables for the solar energy controller, across the house under the upstairs floorboards, in anticipation of their use by the solar electricians. We're just getting to grips with how to modify our behaviour so as to get the most energy savings from the systems that have been installed, and we expect to save significantly vs oil boiler when we get a new wood stove installed in our open fireplace, which will supplement our heating challenges during peak electricity tariffs. Furthermore, we expect much of our domestic energy throughout the more sunshiny months (here in Scotland from April through September, for example) to be acquired from solar, which will make up for the expense of the air source heat pumps during the winter months. So we hope to save significant amounts over the annual outlay we had been experiencing with our heating oil consumption. I can say that we are very happy with the service provided by Greener Energy Group and that we are happy to recommend their service to others.

First class service and a system that appears to bf delivering the heating and power we expected.

Engineers efficient, friendly and did what they said they would.

Excellent service from start to finish. Good advice and helped through the Home Energy Scotland funding rigmarole! Couldn’t have done it without Greener energy!

We had a great experience with Greener Energy. Every one from the office to the electricians was friendly and helpful. They installed 8 solar panels plus battery, new Wibo heaters which are excellent and produce a very cosy warmth and a new boiler. Installation was quick. Would recommend this company.

We got an Air Source Heat Pump through Greener Energy Group and fom start to finish the process was easy and relaxed with no pressure to use them. Comms with the company was great, with rapid feed back and answers to any queries. Organising the installation was simple and the actual installation went smoothly, with sufficient workers to carry out the job (rather than using a bare minimum, they had 5 or 6 men and it was complete in 2 days, including renewal of the hot water tank and all radiators in the house). After installation they sent all paperwork quickly for me to progress the grant claim, and at all stages from start to finish the process was explained to me, removing any stress. There has been no need for after sales support as the system as installed is working really well.

Excellent work from Ryan who serviced our gas boiler and ASHP!

I cannot praise this company highly enough. From the first visit through to final install the entire process was easy, fully explained and straightforward. People I spoke to on the phone actually managed to sound as if my experience mattered to them, staff who came out to do the necessary surveys turned u bang on time and answered all my questions without jargon orr making me feel like a fool. The installation was seamless. Well it wasn't totally straightforward but the team worked so efficiently that you'd never have known and they were easy to have around the house and left it tidier than it had been to start with. I'd like particularly to mention Leon and James who did the electrics, stayed late to get it down, explained everything fully and were great to chat with while also getting their work done. I don't usually gush but they were great and as a woman living alone I don't always feel that way. I cannot recommend the company and it's staff highly enough

Before installing our air-sourced heat pump, no one explained that there is an annual service fee of £240, which is even more than a 20-year-old gas boiler. February this year we`ve had a problem with our heat pump and contacted them to check it out. Of course, they redirected us to the heat pump warranty and when the engineer came, he said that the installation company didn`t put enough antifreeze and provided me with the document for it. After that, I contacted Greener Energy immediately and they told me they would send someone to fill it up but this would be before wintertime. However, on 27 Oct the warranty with Greener Energy expired I contacted them to see when this engineer would come and they told me that no one would go if I didn`t pay the £240 service fee :) GUYS, I am serious, just do NOT EVER go with those people for anything! We had an even worse experience with their Solar Panels services. They are just not professional! I am thinking of contacting the ombudsman and trading standard and explaining everything. Thankfully I have all the communications

They were ever so efficient knew what they were doing and very, very helpful

I am very pleased with the final result. The solar pv is up and running and easy to monitor. The individual teams were great and got on with the job and overcoming problems they faced. It took a bit longer to complete than planned which was not an issue for me personally but if you have a slightly complicated instal it might be worth encouraging a technical visit before the work starts.

All very easy from start to finish, really helpful and good to deal with.

Happy with our installation of solar panels, quick and efficient. Debbie in the greener energy office was an absolute STAR through the process! Thank you so much

I was supported all through the process,, from application to installation. No question was too trivial for anyone to deal with when I called. Plumbers and electricians were stellar!! Friendly, outstanding professionals who worked non stop and when finished the place was cleaned up like they had never been there. I felt confident that this ‘job’ was in good hands right from the start. Thank you.

Everything about it was 5star. Pre-installation service, grant application guidance, installation and post-installation service. There were practical issues getting things set up but these were dealt with in a timely and ultimately effective way. Prices were set and the system delivered.

poor communication which wasted my time. I filled in Greener Energy online contact form to see if I was eligible for a grant. The form said they would phone me to discuss my requirements. Around 4 weeks later I had heard nothing so I phoned them. The women told me there was no grants for landlords. An email 4 weeks ago or a better online form would have saved me a large waste of time and a delay to replacing the central heating in a tenants residence.