Greener Energy Group

Trident House, 175 Renfrew Road, PA3 4EF, Paisley, GB
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4.50
Based on 730 Reviews

5

78.36%

4

8.77%

3

2.60%

2

2.60%

1

7.67%
About Greener Energy Group

Greener Energy Group have over 30 years combined experience of providing energy saving solutions to customers, helping them to save money on energy bills and making their home more energy efficient. Our head office is based in Paisley with satellite offices in Aberdeen and Inverness, we are an established, stable and trusted company with installations spread over the whole of Scotland. Throughout the years we have accumulated a large existing customer base who are testament to our professionalism, level of care and customer service provided. This experience has enabled us to develop specialist in-house knowledge of how to best integrate energy savings solutions into your home. Our systems are suitable for home owners, commercial businesses, housing developers, housing associations, hospitals, schools, offices, factories and hotel chains. All our systems are designed to minimize your environmental footprint whilst maximizing your potential energy and cost savings. We have an extensive range of installation partners who deliver the highest level of quality installations to ensure the customer is fully satisfied. This is also backed up with guarantees and technical support from industry leading manufacturers. We can also advise you and utilize any current Government funding available to help and assist you with the purchase of some of our products. Greener Energy Group is in business for a purpose: to make a meaningful difference in the fight against climate change. All our customers benefit from our experience in terms of technical expertise, breadth of deployment and absolute commitment to providing solutions that meet the needs of our customers. We welcome all Trust Pilot reviews and anyone who leaves a review will be entered into our free monthly draw where a customer will be picked at random to receive £100 M & S Vouchers.

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K M
United Kingdom | 11 July 2024

I recently had a ASHP & Solar & Battery systems installed by Greener Energy, the whole process from the home appointment to discuss the best products & options that suits your needs & property, quote, acceptance, right up to the installations are effortless, they keep you updated at every turn, what & when they propose to do it & the time scale it will take. The install teams & trades are professional, polite, everything is put back & left how they found it. So respectful, makes the initial upheaval of the install less stressful. If for any reason you do need help or just general advice the office team are on another level, nothing is too much trouble, with the added bonus your always get the same person to speak to, so they will always know your situation, no frustration of having to explain many times every time you call. All documents after the install are emailed within 24hrs if not sooner and clearly mlabled as to what they are. It really is hassle free. I would recommend this company 100% With the Government Loan and funding we found the help and knowledge of Debbie in the office invaluable with making theses claims, made the whole process go so much smoothly. Debbie really does go above and beyond if needed.

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Amanda R
United Kingdom | 09 July 2024

Ive just had a service for my air source heat pump which was thorough, everything was explained well and all sorts of little problems ironed put. Im very grateful - thank you Martin Lobjoie!

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Steve Robinson-Burns
United Kingdom | 08 July 2024

I received an ASHP quote last month. Although the price was not competitive enough and I ultimately decided to opt for a different company, the survey was conducted in a professional manner. The sales person who gave me the quote was particularly friendly, communicated with me clearly and was very helpful when I had any questions, even when he knew he didn't get the job.

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Stan
United Kingdom | 06 July 2024

The work was done a year ago. Everything was 'top service' (heat pump, solar panels with battery). Thanks a lot for the very good job!

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Dear Miss
United Kingdom | 05 July 2024

Excellent service and most accommodating. Would highly recommend.

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F Graham
United Kingdom | 05 July 2024

Recently contacted Greener Energy Group for information on solar panels & battery installation. Prompt response and home visit arranged with Craig. Very helpful and informative, with no hard sell. We accepted the quote and should have install within few weeks. Great service from start, looking forward to next stages.

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Bonita
United Kingdom | 03 July 2024

Prompt service and good install team. Very happy customer. Still waiting for certification to get on right Octopus tariff but am assured it will be with me soon.

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Winnie Smith
United Kingdom | 03 July 2024

Had our heat pump and boiler serviced last week by Martin Lobjoie. Martin is a great guy and what a thorough job he did. He tested, measured and cleaned (including a filter which in previous services had not been done). He also explained some of the workings to us and gave us valuable advice re the running of the system. Well done Martin.

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Alan Cooper
United Kingdom | 01 July 2024

Ours was a fairly complicated installation in an old Glasgow stone-built semi so, inevitably I guess, the initial heat pump scheme was a little over-optimistic and needed to be revised to a hybrid system at the technical survey stage. Installation also took a little longer than initially estimated, but the end result looks good! Installers were great - neat, tidy, friendly, and coped professionally with the occasional glitches.

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Chrisrine
United Kingdom | 30 June 2024

All good would recommend their solar panels and service.

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Cairn Blackmore
United Kingdom | 30 June 2024

Firstly, how this company has a rating of 4.5 is a complete mystery. Either they are having staff write the reviews themselves, which wouldn’t be a surprised, or the customers haven’t discovered they’ve been lied to yet, or needed the company to do something else. This company is an absolute disgrace. They seem to have a culture within their office of bullying and attempting to humiliate customers. This seems to be from the top down too, as this simply wouldn’t happen at this level otherwise. They miss sell, they overly inflate what you’ll save as well as pluck numbers out of thin air if you’d need something fixed or replaced. This company has left us without heating now for over 2 weeks and we have a one year old in our house, which they find hilarious. When speaking to a complete moron on the phone pretended to be a qualified engineer ( I can imagine there’s a reason he’s on the phone and not out on site if that’s the case), we got fabricated information as he made up the issues we were actually having, quoted us over £700 for a part that we can pick up for less than £200 ourselves and made sure we were aware that ‘they’re not a charity’ when we told them we couldn’t afford their ridiculous prices just to get our heating back on. Not knowing that there were other companies that could help us, we felt completely at the mercy of this joke of a company. They don’t care what so ever about people, just money in their pockets and idiot employees who think trying to keep your child warm is funny. I’m also still waiting on them ‘speaking to their manager’ which was utter rubbish as I doubt the person I spoke to had the common decency to think about what he was actually doing and ask his manager. I would imagine the manager would just be as bad considering how they allow their employees to act. Please do not use this company, they will charm you with their sales people but will completely miss sell you and if you need their help they’ll make sure it costs you. They are now being reported to trading standards for their conduct, I’m certainly glad I recorded my calls with them as I doubt anyone would believe how they actually are and now have sufficient evidence to hold them to account. As per their other bad reviews, they will probably attempt to bully and humiliate further with whatever employee has the job of replying to reviews. The fact they are still allowed to do that just confirms the whole culture of their office. Please take notice of the bad reviews, these are from people who needed help, not laughed at on the phone when you need them. Don’t use this company.

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Debbie Eccles
United Kingdom | 28 June 2024

The customer service is exceptional, very knowledgeable and engaging Heating Engineer, Martin Lobjoie, is an asset to the company, taking time to explain the often complicated landscape of our hybrid gas central heating and air pump heating to a relatively newby - he took his time to explain everything, couldn’t recommend highly enough! Thank you

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Michael Chappell
United Kingdom | 27 June 2024

From sales to after sales have been fantastic, Debbie in the office has been a god send and walked us through the massive bureaucracy that is needed when getting grants and loans from the government.

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Jean M
United Kingdom | 27 June 2024

The representitives from Greener Energy Group were very good at informing us of what was going to happen and what did happen. Would recommend to others.

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ARTHUR EMMERSON
United Kingdom | 26 June 2024

had 16 panels fitted end of feb 24 fitting perfect.aftersales five star now june and now exporting my power that is how long it is to be connected by your power supplier dont be hasty now you can see the benifits the APP they supply is fantastic everything is shown what your house is using and exporting after a while you can se the kettle powering up EXCELLENT

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Patrick
United Kingdom | 25 June 2024

We have just completed installation in our home of JA solar panels and a Pure drive battery system, using Greener Energy Group. From start to end, the staff have been absolutely great, helpful and patient in advising what would be recommended, on costing and assisting with funding and grant through Home Energy Scotland. They were very good in advising on next stage as appropriate. The installers were punctual, efficient, friendly and tidy. We have no hesitation in recommending Greener Energy Group to anyone interested in having solar installations carried out, and neighbours have already been asking questions in this regard. We are delighted with the result, and indeed the whole process.

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Eddie Hart
United Kingdom | 24 June 2024

Such friendly people, from the sales man who was less of a sales man and more like a mate giving advice, there was no pressure no hassle he was happy to walk away after over an hour going thru everything with us. Then the installers, 1 guy was clearly in charge making sure everything was done properly and explained to me if needed, I have no reservations at all to give these guys the highest of recommendations possible. If you are thinking about Solar Panels, give these guys a shout

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Graeme Burt
United Kingdom | 16 June 2024

An excellent level of support throughout the project from the initial sales call, to the office team, to the installation and remedials team. All were well informed, helpful, professional and patient. Had a great experience with the installation team, who did a very professional job and provided a very helpful handover. Well done guys! Commissioned within 8 days of the first instalment of the EST funding arrived - cant do better than that! Also very efficient response from the remedials team addressing an issue within 24 hours. Excellent experience with a local company.

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James Simpson
United Kingdom | 14 June 2024

From the initial meeting with the sales person to the final product installation everyone was very polite experienced and knowledgeable about their field of work The office team were great they helped us from start to finish with all the necessary paperwork and funding formalities Could not have asked for a better service

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Sydney
United Kingdom | 13 June 2024

The company explains everything clearly and carries out the work quickly and expertly with very little disturbance to the house, the backup from everyone is first class

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