Martin carried out the annual maintenance of our hybrid system today. Excellent service conducted in a pleasant professional manner. Thank you Martin.

Stephen explained everything very clearly,and he was very punctual and polite

The guys that arrived to work on my house were really great and very helpful

I originally had a quote in May 2024 where they would fit the battery internally to my house, My original review yesterday they tried to have assigned to another supplier. From Trustpilot (You reviewed Greener Energy Group, who believe your review actually belongs to another business. Here's the review we're talking about: 1 star They appeared to be a great company to start). i have now served them with a data protection notice regarding my sales enquiry. When I had the job requoted this week they indicated they could not fit the battery in the house as there are new guidelines ( not law) This is the standard which was in effect as or March 2024 prior to my first quote in May The regulation is PAS63100:2024 When I challenged this they then claimed it was guidance from MCS This is the reply from MCS "Thank you for your email. I can confirm MCS do not set the requirements for the location of a battery. MCS standards advise all legal requirements and manufacturer’s instructions are followed. The installer would also need to comply with British standards and the IET code of practice. MCS would not advise or dictate where the location of a battery would be" Their staff, in my opinion, gave misleading information and when i tried to make a complaint , i was again informed MCS advised batteries not to be fitted internal to the property. Then their manager called me and told me " I know the kind of person you are" , Strange as we had never spoken or met before. He got very abusive with me challenging the integrity of his staff. I eventually hung up. I have reported the matter to trading standards in Scotland due to the claims they have made on battery installation and attributing these to MCS and their finance company for Greener Energy. A London Fire Brigade report attributed circa 50% of battery fires to bad installation. In my own opinion i do not think i was treated professionally and with respect, and their attempt to have my review removed backs this up. Ask your supplier the operating temperature range for batteries (usually -10C to +55C) and ask them about performance degradation and lifetime degradation in low temperatures) Also the IP rating should be high for external use in high moisture environments. The original battery quoted in May has a specification of -10C to 55C. The updated battery has the specification in their reply . Sadly they could have given the clarity they have now provided in their response at a much earlier point , but chose not to do so in my opinion. They did have to remove my personal details from their reply as this breached both the data protection act and the rules of this site . I have now chosen another supplier who offer the same or better products at a lesser cost. For the new supplier I have personal references from family and friends. The lesson for me is that you need to get everything in writing from any supplier.

Our advisor, Munro, arrived punctually and went through everything very clearly. We were given lots of information and all our confusing questions were answered cheerfully! Hopefully our grant is approved and we can continue making progress to a warmer and cheaper home with Greener Energy.

Just had Martin in for a service on my heat pump,a brilliant job as usual.

Our installation wasn't simple due to house configuration, but we got good advice from their experts before the project started, and this contributed to a good experience and effective on-site work. Installers were skilled and very professional.

Fantastic company! The staff has been great from first contact all the way through to after-sale. We have had our solar installed: the job was done, and done well in one day! The reason why we chose Greener Energy was for the high quality products at a fair price, and the company's reputation; they did not disappoint. I would definitely recommend Greener Energy

Choosing GEH It's been unbearably amazing for us.they were amazing at the planning stage.incredible assistance from the admin team ( chole specifically) as the online application was a little daunting,but we had help every step of the way. For the instalation part,they showed up on time and on the dates agreed.the instalation was seamless. Super tidy and polite tradesman. I am telling everyone one I know,about this amazing company. If you are unsure,if you are worry about trusting a company to do yoir air source instalation.... please just call them, you will not regrete it.

Absolutely brilliant service from start t finish. Really impressed with customer service team and all of the install teams that were involved. Everyone went above and beyond, professional, punctual and actually delivered everything that was promised. The girls within the customer service team helped with all aspects of my solar and ASHP installation and were extremely helpful and a true credit to Greener Energy Group. The guys completing the install were absolutely amazing and kept all access hatches and floor uplifts clean & tidy. Very respectful to my property and even when complications arose....they thought every little detail through and came up with the perfect solutions. Needless to say I'm very impressed with their work ethics and values. Cannot recommend this company enough as service really is second to none.

very grateful for the professional advice given by craig taylor on his visit to our house on the 30 July 2024, knowledgable, pragmatic and tuned towards our current and future options - could not recommend craig high enough, thanks !

I have inherited a air source hybrid system installed by Greener Energy. When I moved in I thought it best to have it serviced by those that installed it, what a mistake. They charged almost £300, for the first 'engineer' to arrive without his tools, state that he would would come back once he had recovered them, never to seen again. Greener Energy did not call to call to re-arrange I had to do that. Second Engineer arrives, not qualified on a hybrid system, although Greener Energy only admitted that later, he spent 20 minutes in our house before leaving; possibly the worlds shortest boiler service. Third 'engineer' comes back and apparently completes the service. Only thing is if you look at the Grants service book he has replaced nothing that should have been replaced. The installation itself is not correct with lines that should be in the housing hanging out, the concrete pad has more contours than the Himalayas, even the feet have not been put on correctly. Finally I made a warranty call to Grants, the manufacturer of the system, who told my heating engineer that they could not honour the bill due to an outstanding charge. This was incorrect and has been addressed by Greener Energy after I left my initial review. Since leaving my original review, Greener Energy have offered to refund the fee for the service, they also offered to re-visit the service. It would appear that if you get hold of the correct person issues will be addressed promptly.

Daniel Walker gave me advice about Air Pumps and the costs involved etc... He is an honest and lovely young man and has left me with some things to consider to help me make up my mind.. The system sounds excellent!

We found Greener Energy to be excellent. Every member of staff are approachable and any questions you have are answered clearly, they also guide you through every step of the works and paperwork regarding your installation. A special thanks to Debbie and every other team member who made this installation easier than we expected.

James Connor the sales representative was very informative and answered all of our questions. This gave us confidence in the company.

From getting a quote to the work being completed all Greener Energy Staff were professional, courteous and respectful of the customers home. We would highly recommend this company. We would like to thank Melissa, Chloe, George, Matt, Steve, Colin, Nick, Lewis, Jack, Cameron & 2 Roofers (sorry we did not catch your names), you all worked together as one big Team. Thank You

Munro was fantastic. Explained everything covered all options and let us see what savings we would make. All made very straightforward and very happy with advice and time taken to make sure we understood and happy with everything.

Stephen was very friendly and informative answering all my questions nothing was rushed the boys who came and fitted the solar panels were friendly informative tidy nothing was too much bother really good company phoningvto make sure everything was going smoothly would definitely recommend

We can't praise Stephen and Connor enough for their professionalism and help. These two electricians with their comprehensive knowledge, excellent customer care and expertise are exemplars of their trade.

I made the right choice by choosing this company. Everyone that I have dealt with has been polite friendly and extremely helpful. They always arrived when they said they would and the job was done within two and a half days. I am delighted with the finished result. My home is now warm and comfortable. They were always available on the phone with any enquiry I made and helped me throughout the application process.