all is ok, location near the centre

Je fais suite à votre réponse : Je vous ai indiqué "avoir réservé en août 2024 à Iberostar 70 Park Avenue à New York, aucune confirmation de l´hôtel qui me dit ne rien trouver". Vous m´avez répondu que tout va bien et que l´hôtel vous a confirmé la réservation. Je me pose encore des questions en effet vous n´aviez ni le nom de la réservation ni la date, comment l´hôtel peut il vous confirmer quoi que ce soit ? Ahmed

Great pictures and reviews of the hotel. Very easy to navigate the website.

Habe eine gutes Hotel günstig über Prestigia gebucht, war erst skeptisch. Hat aber alles geklappt.

Original problem with booking swiftly solved by service team

Dislike, because the resort fee is more online then at the casino.

Never used this company before but first impressions are brilliant! Couldn't find booking confirmation and after emailing i got a response within the hours!

Competitive pricing, gcgood platform for booking.

Easy to book, Competative price

Very easy and fast

The company uses words that are misleading and deceptive!! I booked a room through this company and it’s say price with taxes and fees. But to my surprise when I stayed at the hotel it had extra resort fees that was not included are mentioned in my booking. Extra $52. The booking company list their prices up front to appear cheaper. So I sent them a screenshot of the booking and this was Prestigia response. Achraf (Prestigia.com) May 9, 2024, 15:54 GMT+1 Thank you for reaching out to us regarding your recent hotel booking through Prestigia.com. “As indicated in the screenshot you provided, the "Nightly price with taxes + fees" specifies that additional fees, such as resort fees, are not incorporated into the nightly rate but will be payable directly to the hotel upon your stay. We apologize for any confusion this may have caused, and we appreciate your understanding in this matter. Should you require any further assistance or clarification, please do not hesitate to reach out to us.” My response “Unfortunately, the word “with” is being misused and implies that it is included. Synonyms for “with” are “included”. A more accurate word would be - “plus” if it were in addition to. Your verbiage is intentionally misleading. I went with your website based on the price listed and I’m sure it is labeled this way to appear cheaper, which they are actually not. The resort fee in this case is $52, more than half your rate. All of your competitors list this information plainly and obviously in their bookings to avoid surprises.” Well, they still won’t refund me!!

Prestigia, you accepted my 3 weeks long booking and direct payment and 2 weeks later, 5 days before I am suppose to start my holliday you just cancel my booking and I have to find an other hotel myself because the one you suggested was lesser good then the one I booked. After that strange suggestion all trust was gone. Then it took you almost 2 weeks to pay me back without even suggesting to compensate me in any sort of way. I had to find an other hotel for 3 weeks myself and that also was a big stress because of the short period of time of leaving in 5 days ! I also contacted Grand Hyatt Nusa Dua Bali about my booking and you never ever booked something there in my name (yes, I went personaly over there !!) so you can imagine my frustration because this was my first trip to Bali and first time ever booking with Prestigia. All this to me just feels like a huge “ fock off and sort it out yourself”. So I’m wondering what you can offer me to compensate me for al the things I’ve gone true. Greetings Wannes Vervoort

was easy and fast, and saved $400.00 for two nightes

Mi experiencia fue un poco compleja, pague con Prestigia una reserva para Curazao que por problemas de disponibilidad no pudieron perfeccionar y me fue informada oportunamente. El reembolso completo fue realizado a mi tarjeta de crédito, después de alguna insistencia, aunque debo reconocer que siempre contestaron de mamera asertiva los correos. Ismail fue muy atento en este proceso. Espero en algún momento utilizar de manera efectiva el bono que me obsequiaron con la disculpa.

Quick and user friendly

easy and efective process

Completa la información y fue muy facil realizar la reservación.

Easy navigation with booking my hotel.

Terrible experience, worse customer support, do not trust they will refund you

Après un vol annulé j’ai procéder à l’annulation de mes deux réservations (2 chambres), cela fait maintenant presque 15 jours que j’attends le remboursement qui était annoncé en 3 à 5 jours. J’ai appelé le numéro indiqué mais personne ne parle français !!! Le tarif était attractif mais j’ai payé plus de 1200€ d’avance, je ne trouve pas comment contacter quelqu’un qui parle français