After whe my pack was lost or stolen They contacted me and very quickly I received new one Thank you for quick help

Took a long time to arrive. Wasn't given a royal mail tracking number. Wasn't helped when asking where my photos were. Was given someone else's address when requesting information on where my photos had been delivered to.

Easy to do and was kept up to date with status of my phptos ,eveb though they had a problem ,it was fixed asap!

My order was 10 days later than promised and the refund process put me through inconvenience ie another trip to the post office. I am still awaiting a refund response after several days of confirming the return of unopened late photo packages

Took over 2 weeks when should been 2/3 working day's, nothing was said to me I got a reply after i asked dreadful service

Only gave four stars as I purchased photos for a double frame and pictures has a deeper boarder on one of the pictures and really wanted them to match

Excellent quality. Very happy

The photos are great quality but they took 3 weeks to arrive.

Photos not delivered by date promised, no notification of this received from Cewe. When I called them I was told there was a technical error. Disappointed as I needed them for a special occasion. They eventually arrived but of no use to me as I had to go to another company to get them in time.

First time using Boots online. Whilst setting up profile was a bit time consuming, ordering process was pretty easy, and the pricing looked reasonable. Offered a UK delivery date of 6-8 days which wasn’t unreasonable. Nothing showed up on due dates. No contact, no updates. After 14 days an unsolicited email telling us they were delayed (no S..t), and giving a new delivery date. In the end these took 17 days from order, which for fairly routine photos is somewhat lengthy given they take about 5 mins in the shop. Also we had no separate notification that they had been delivered. We were out so the courier decided to leave them by the dustbin, in the rain. We found them by accident. Whilst Boots might not be the courier, they are their agent, and form part of the end to end delivery experience. Overall a pretty unimpressive experience, sure photos aren’t life or death, but I’d advise caution if you needed these done in a hurry. Go to a Boots shop. Not sure we’d use them again if this is the standard.

I love the Ravensburger Boots puzzles - over the years I must have purchased near on 10. On this occasion I was disappointed with the turnaround time. The puzzle itself was great once it had arrived

I was pleased with the quality of the product but disappointed with my inability to get the photos in the right order as I was uploading photos from different decades

Photo was great but took a long time to come

You cancelled my order, so I went elsewhere, you have taken the money out of my account, to which I am still waiting to be refunded. I have emailed numerous times, to which I was told you are now processing my order, was told to wait for delivery for me to send back for a refund. Haven’t received a delivery. Awful service. Won’t be using you again. I got my photos from Asda within a few days and they are half the price. PLEASE REFUND MY ACCOUNT

Was supposed to get a refund as I never received the pictures but never did. Won’t be using this service ever again. Apparently the printing machine stopped and they had to be developed in Germany.

The creation of the photo album was a little torturous. I have a 32” screen but I could barely see the icons of the program on the screen. Rather annoying! The price was steep. Very steep. About three times the cost of the previous albums with another provider (who unfortunately don’t do faux leather any more). But the final product is very good.

Not even worth 1 star. Photos did not arrive when expected- they eventually arrived 10 days after estimated the delivery date. Phoned customer service multiple times who just said the machine had broken. I was offered no refund or alternative arrangement. I was told a manager would be contacting me and I am still yet to hear from them regarding this (3 weeks later). The photos were for a very important event and I had to find somewhere last minute to print at a much higher cost. Terrible customer service. Would not recommend and will never use again. Edit: the response says that I have received a postage refund. I have not had any money back at all.

I was given a date when my photos should be ready. Boots went passed that date and kept telling me that they would be dispatched in next few days. Eventually I asked to cancel the order, then demanded the order be cancelled. The reply was that the order could not be cancelled because the delivery address had already been printed. The photos eventually arrived 2 weeks late.

It took a long time to develop and post pictures

I needed these photos for a competiton and ordered them on the basis that the estimated time to delivery woudl have them arrive 4 days before the competition. In fact they arrived a week later and I had to get them printed elsewhere as well. Not impressed with your reply fobbing me off to someone else to 'resolve my issue'. Too late for that...