I ordered my prints online on 14th August. This order was acknowledged on 14th August. It’s now 1st September and I have still to receive a message to say my prints are ready for pickup from the Leamington store. That’s two weeks and counting!!! Appalling ‘service’

Can’t rate an order that hasn’t arrived 19 days after ordering (16 days after the estimated delivery date

Colour on photos not good

Took longer to dispatch than promised.

Good quality photos delivered in good time

Always kept up to date of the progress and posted out in sensible packaging

I ordered my photos on 13th August with an estimated date of arrival of 19th - 21st August. This date came and went and my photos never arrived. I contacted Boots photos and all I was advised was that they would refund the P&P when they arrived. £1.50 on an order that was £66.98! When my order EVENTUALLY arrived in 31st of August, it was wrong. I ordered 109 prints as 7x5 and 75 as 6x4. All of the photos were printed 7x5. These photos were significantly sentimental as they were from out recent wedding. It took me HOURS choosing and ordering which photos I wanted in which size as they were for a large collage. The photos I received are now useless as they are the incorrect size. I have now complained to Boots and requested a full refund. DO NOT USE THIS SERVICE. By comparison, my husband ordered his prints with Max Spielman and they arrived within two days and were exactly what he ordered.

Truely awful. 1) order delayed by 2 weeks due to ‘printer error’ 2) part of the order couldn’t be found at the store I was collecting from. 3) the photos I did get were incredibly washed out, no colour, such poor quality. I can’t even describe how bad they were. I have ordered in the past on several occasions and had an issue each time, this time was by far the worst and I will never use this photo printing service again.

Ordered matt finish but got gloss. Rang to enquire and was told I had ordered gloss! I definitely ordered matt but the order process was not easy so maybe it got changed at some point(not by me). Tried Boots as had seem some a friend had printed and they looked good. Sadly I don't think they were particularly good quality, Ok but no better than a far cheaper competitor. Oh well, I tried and I won't try Boots again, I guess you live and learn. Disappointed.

Used the photo album service Cewe photobook to make an album for my Mum of my Dad's old slides. Simple and did a decent job of it.

I had two orders placed, the one order was supposed to be delivered from the 13th to 16th August and the other one was supposed to be delivered from the 19th to 21st August. Both did not arrive so I queried it and was informed there was a problem with the printer and my one order had been sent to Germany for printing and my second order had been cancelled altogether.

Really don't have time to think about this. Are five stars not enough?

Delivery issues - ordered on 17 August and still not received. Contacted customer service but they told me the printer was broken and it had to be shipped from Germany. Customer service then didn’t respond to any further emails. The reply is not true - i did already contact customer service

Ordered about a month ago and still hasn’t arrived

Nice clear print and easy to design.

Very disappointed in the photo service. Ordered 3 weeks before I needed the pictures as we were seeing family that the pictures were for. After 2 weeks I called to enquire where the pictures were, as the delivery date was now over a week old. Was told the machinery was faulty and they couldn’t produce the pictures. I was assured the pictures would be with me on Friday - Saturday the latest. I did ask why customers were not emailed to be told we’ve only just found out there was a problem - a week later - at 8:00 pm!!! Friday receive a dispatched e-mail to say delivery will be the following week. Feel completely let down by this bad service and will now have to pay postage so these can be delivered to family members. Now wish I’d used Snapfish instead.

Terrible service, won’t be using again. After two calls to customer services I’ve just received an email to say my photos will be delivered two weeks after they were due to be delivered. Appalling customer service, very disappointing

Prompt delivery and good quality prints - also very good price

quick shipping and good quality, love love loved it

good service with quick delivery!