Wendy, the customer service agent was fantastic. She was knowledgable and not pushy but good sales tactics. The purchase procedure was quick and delivery time is less than three weeks which was better than expected.

Rhys was very helpful and considerate. There was a good selection of mattresses to see and try out. The store was clean and tidy

Helpful call centre staff. Answered my queries. Bed as expected. Delivery men very good and helpful in setting everything up.

Great advice received from George. He didn't push any particular mattress just advised what to go for depending on the type a bed base we had. Recommend this store.

Ordered a bed after 3months I got another delivery date taking it 2 4 months i think they was waiting 4 the tree 2 grow would never buy from these again its not bensons 4 beds its where's the bed

The Lakeside Bentons Team are always so friendly and helpful. They give excellent advice and help us find exactly what we are looking for.

The customer service experience was very disappointing. I tried to amend my order through webchat and the hotline, but was unsuccessful. Eventually, I had to call the store and wait until the relevant staff member was available, which took a long time. The entire process took me six hours just to make a simple amendment to my order. On top of that, the delivery was delayed by an hour beyond the scheduled time.

Delivery was friendly and efficient. Have used at least 3 times

Gill was really helpful, giving me just enough alone time to think things through before making the decision to purchase, where she explained everything clearly.

BENSONS FOR BEDS - communication is shocking no one talks to each other or communicates via the Internet. I was told by customers services to go to my local store which now isn't local due to my local branch closing down. I drove an hr away for the manager to say he couldn't do anything on the system as it was locked by head office as i needed a replacement bed base due to this breaking now for the 2nd time. This had been going on since January and we are now in April. The branch couldn't get hold of head office at the time of me being in store so he said he would keep trying. Eventually head office released something on the system for them to go ahead and change the bed base and booking a delivery date. 2 days before delivery I was then called by someone else from the store to say it wasn't being delivered then as the manager of the store did not sort out payment as it was a straight swap so again I then had to wait another 3 weeks for the delivery

Joe could not have been more helpful, I did not feel rushed into buying from the Store and I returned to purchase several items. I even received a discount which was gratefully received. Would highly recommend Bensons.

Great service.

The lads we're perfect, delivery was good very helpful ,well done

The sales assistant was helpful and guided us well in making the decision in arriving at the choice made.

Delivery men were lovely and I love my bed

The gentleman that was very helpful polite and made it easy to order he had excellent knowledge of the products and made it easier for us to decide thankyou Brandon

Very helpful and knowledgeable ☺️

Really great service, delivered on time, delivery team really friendly and helpful

Left to look without hassling us. Friendly.

Store manager Dave was really helpful, no pressure. Gave a demo of the sofa beds we were looking at. From sale to delivery was faultless.