Helpful and knowledgeable assistant. The type of bed I was looking for was available for me to see.

Exceptional customer service. Also delivery was second to non

The lady called Nasim who showed me the type of bed I wanted and told me about the drawer options! Then as I had no idea what type of mattress I needed she showed me to the specially designed system that helps you feel what sort of mattress you need and showed me the type of mattress I'd picked out in the test! The way she explained everything right down to the delivery was excellent I couldn't of asked for a better person to help me to decide on what was right for me!

Great experience at the Junction 32 outlet store. Jane was professional, knowledgeable and helpful without being salesy or pushy. Everything was clearly explained and the purchase was simple and quick.

Tom was very polite and offered us information and advice or to just wander round on our own until we were ready to order. He was knowledgeable about the items in the store and also for the items we were interested in purchasing. When we made our purchase, he explained the process fully and we left the store feeling reassured with our purchase

Brilliant service from bensons for beds no issues what so ever everything went very smoothly. Definitely recommend the hedge End branch

Salesman very helpful explained everything so we understood what we were buying thanks

Staff were knowledgeable and very helpful without being at all pushy.

Great team for delivery. Very helpful and friendly. Would definitely recommend. The staff in the store were equally great

Really helpful and friendly

I ordered 2 adjustable beds online plus headboards. They could not coordinate delivery of the headboards with the beds and the headboards arriving on different days, the headboards arriving first. The people who brought the beds would not fit the headboards. The bedbases were slightly different colours but the delivery company told us to keep them and complain to Bensons. Then we discovered a strut in one of the headboards was broken. Bensons ordered a new set of bases and headboards and we received notification that the bases would be delivered. When the carriers arrived they had no replacement bases and had been told to collect the existing bases. We refused to let them take the existing bases as we would have no beds. We complained again and were told another set of headboards would arrive on the same day as the third scheduled delivery of the replacement bases but the headboards were being delivered directly from Bensons and the bases by carrier from the supplier. The timescales for the deliveries only overlapped by an hour. We were told by Bensons that if the beds weren’t there for the headboard fitting, the carrier company would fit them. In the end the carriers got stuck on a motorway and did not arrive within the original delivery slot and the carrier company said their men would not fit the headboards as it wasn’t on their order sheet. We were extremely fortunate that the delivery men and took a sensible approach, checked the colours of the bases on their van against the bases we already had and declared they only had to replace one to save disrupting the whole bedroom. They also took pity on us and said fitting the headboards should only take five minutes and did it for us. We thought that this would be a simple order and had everything gone to plan it would only have taken about a month but the problems with breakages and delivery issues meant it was more like 3 months from start to finish. We did come to an agreement with Bensons over compensation but we would not automatically look at Bensons again.

Rob was very friendly and listened to my needs and preferences and wasn't pushy at all. Communication after purchase was brilliant. Kept me updated constantly and delivery was on time. Highly recommend anyone purchasing from there.

I ordered on line, a bit worrying as you never know. However, the bed was fantastic. I paid for assembly. The two men were polite a d on time and took everything away.

Very helpful and welcoming, staff were great!

Very nice guy to talk to

Very obliging and knowledgeable service.

Sales person left me to try the mattresses after giving me all the information I needed. Very nice and friendly. Very helpful.

Knowledgable staff, helpful and polite service. Great choice and good price. All very easy too.

The tv bed we got is absolutely awful!!! The most expensive one on their website and it’s crap, tv comes up and down when it wants, sound doesn’t work half the time and it came damaged

Very helpful staff, would highly recommend Bensons