Excellent customer service by Georgina. We didn't feel pressured to make a purchase & any questions we had were answered in a friendly manner which also helped put us at ease. The overall experience was great.

Ordered two mattresses, delivery arranged but only one had been loaded. Had to arrange second delivery which arrived after allotted time. Quality of mattresses very good, delivery process poor.

Ordered our super king bed online as it was on sale and it arrived 1 week later. The bed is excellent and the delivery guys was brilliant. The bed arrived quick and from start to finish i can say it has been the perfect experience for a online purchase. Thank you

The minute I walked in to your Heathfield store I felt relaxed and the female staff member greeted me with a smile, no pressure, just advice and a genuine interest in me. I knew roughly what I wanted but was given advice on the best bed for me. She advised me on colours and matching headboard also telling me about discounted offer till Monday. I left the store with ideas and knowledge. I returned with my husband on the Monday placed my order upgraded my headboard and was given two free items as I chose a plan to cover my headboard for any spills or accidental damage. I'm looking forward to my new bed arriving, up to now I am really impressed with the service and knowledge of the staff.

Ease of purchase

The information and help was very thorough and Ptofessional. Helped us to select correct beds, Headboard and divan to suit our needs with clear Explanation of products best suited. Bought in Stanway colchester. The salesmans name was Scott....a 5 star service offered and made our Experience easy and recommend.

Easy to order,kept informed of delivery dates and time.

I found Sonya who works at your store very professional and helpful in finding me the right single bed. I could not have asked for a better service. a big thank you to her.

Bought a new mattress from your Telford branch. David was very knowledgeable and helpful.

Helpful and friendly staff

Very helpful. I was not pressurized into a sale but was treated with curtesy and all my questions answered. I was given plenty of time to consider my options.

The customer service is outstanding! The seller Mr Andy couldn’t be more helpful! Really appreciate the approach and assistance! Now we expect the product will be same level as the Customer Service!

Ordered my new mattress online. Very easy process. I was able to select my delivery date to ensure I was home to receive it. I was kept up to date via email and text. I also received a phone prior to delivery.

Good experience in choosing the bed we wanted. Assistant was very helpful and knowledgeable

The lady who helped us was amazing. She explained all of our choices, answered all of our questions, and remembered us when we went back a 2nd time to book.

Very helpful

From walking into the shop, Benson for Beds have been excellent. Lots of buying advice and assistance if you need it -we did! Updates on delivery, options to change delivery date and easy to use website plus on the day text messages and phone call all as promised. Delivery guys also excellent, customer service at its best!

Such a helpful lady that helped us pick the right bed and mattress and feel like it’s a bit better quality than dreams beds would always recommend

Lovely staff.

Very helpful and friendly member of staff Very clean and well set out