Although you had discontinued the item I wanted, Retro Bread Bin in Orange, Holly was very quick to come back to me, and suggested 3 other places I may find it, sadly no luck, but it was really kind of her.

Great customer service, very responsive. Special thanks to Phoebe.

Had a problem with my goods Tracey the agent helped me right away easy steps to fallow now waiting for my replacement would I recommend 100%yes

excellent customer service by Zoe and solved the isssue promptly

I spoke to Chioma via telephone and then subsequently via email. She was friendly, efficient and quick to respond. I am disappointed to have to receive a replacement coffee machine after it broke, however the customer service was brilliant. Thank you Chioma.

Customer service very helpful via email, 10/10 for response time and help

Great customer service! Tracy from customer service was extremely quick at responding to my delivery queries.

Excellent service Prompt reply Problem sorted straight away couldn't ask for better service

We have had a couple of issues with our heritage line of kettle and microwave. Whilst a bit of an inconvenience, the customer service team are so quick at responding and are lovely to speak to. Both times we had an issue, it was resolved very quickly by knowledgeable people. Thank you guys.

Excellent service provided by Pheobe today. She knew the issue I was having and sent me information that resolved it within minutes. Great work 👍🏼

Unfortunately, I had to return a couple of items recently but was extremely impressed by the Customer Services Team. The process was smooth from start to finish and everyone I contacted was friendly and helpful. Excellent service, well done!

Had an issue with a faulty kettle which was swiftly sorted by the lovely holly at swan great customer service x

Disappointed I ordered next day delivery and Evri have just emailed to say they have recieved my order and will let me know when my order is out for delivery. Obviously not today ! I would assume an order placed on the 18th would be delivered on 19th?

I bought a Swan travel kettle from Ebay. It arrived new in a box but it would not switch off. I had to wait until the water in the kettle boiled and then it switched itself off. I complained and the seller told me that it was supposed to do that. He didn't understand that the kettle should have an on/off switch. On ebay his advert sayd "No returns" which was a reason why I bought it believing he had tested the product. Howevr I received return labels for postage. I am old and live miles away from the Post Office. I complained to Swan as I am a lifelong customer and received an immediate reply saying "nothing to with us from Chomia"

Excellent response to the issue I raised. Thank you!

I love my all in one crossover floor cleaner…recommend it, it’s a life changer keeping floor clean especially living with 2 spaniels.. I also recently needed to replace a part that I had damaged myself when cleaning it…I contacted SWAN and they sent me a complimentary part (how fabulous is that!) So highly recommend both the product and company…

Excellent service from Holly I am very satisfied

I wanted to review the customer service I received with regards to replacing a faulty product. My issue was dealt with by Chioma who was incredibly helpful and quick in her responses. They resolved my issue promptly and efficiently. Thank you Chioma.

Amazing customer service they responded quickly to my query and very friendly will definitely buy from them in the future

The retro espresso machine makes perfect coffee! I am now on my 3rd machine over many years. It's reliable and well designed and their customer support is excellent!