Exceptional service from Chioma, I had an issue with my microwave. No email receipt and I thought it was out of warranty, it was more concern on my part regarding the fault, I had previously answered questions regarding said fault, but 8 days later and another 2 calls from me, I was not getting any feedback - I’ll pass it on kind of thing. My 3rd call Chioma answered and when I expressed that please I really needed some sort of conclusion, everything changed, she totally took ownership, organised faulty pick up and new to be delivered, actually all done 2 days later. Chioma herself was a delight, lovely, personable and fun human, she totally did me proud as she clearly does Swan everyday. New shoes for Chioma, she goes the extra mile. I will also add, even though I had a wait initially, all the service from start to finish with Swan was excellent, Chioma was my stand out.

I had a broken appliance and after contacting Customer Services was happy to know that it was going to be replaced. Communication was easy and my complaint was dealt with very quickly. My replacement item was delivered a couple of days later.

Great customer service, had a problem with my purchase and Phoebe talked me through it, and resolved it straight away, kept up to date with dispatch, can’t wait to use my new steam floor cleaner

Very helpful customer service. Needed a replacement part for Swan product and query was dealt with quickly and efficiently.

I raised a query about items that had been sent to me but were not the colour I had requested. My dealings with Swan customer service was excellent!! My initial response was from Clare and I have to say she was fantastic, she corrected my order and with the assistance of Tracy everything was sorted out!! Great service and quickly dealt with.

Communicating with Alison, who was such a kind and wonderful woman who helped me greatly

I have bought a Lyndsey queen of clean vacuum which has stopped working within a couple of months. The battery is not sufficiently charging. Contacted customer service and I’m being told to cut the cord and dispose myself for a refund. I asked if there was not a collection service for potential repair or recycle and was told no there is no collection service or repair or recycle centre. I don’t think this is very good for a company as big as yourselves.

My smart kettle unfortunately stopped working. Tracy was a massive help towards me getting a replacement kettle. I’m really big on a good customer service so can easily spot any cracks. Tracy was polite, efficient and knew about the product to be able to let me know exactly what the next steps were. Thank you Tracy for an easy and effortless service.

Very good customer service. Phoebe was very helpful and sent a replacement straight away.

Was not satisfied with a set of pans I’ve had less than a year so contacted customer support and spoke with Chioma who was very helpful and arranged for a replacement set. Very friendly and prompt with responses. Thanks Chioma - I hope you get some sort of recognition for this ☺️

Very good customer service, and very quick in replying to my emails. Thank you so much Holly for your help in registering my new Swan microwave.

Had great and prompt response by a lady called Diane. She listened calmly to my problem and although the model we had wasn't manufactured anymore, she was real quick at offering help- free of charge. Very impressed.

Diane exceeded my expectations. Best customer service I have experienced in quite a while. Many thanks.

Great, quick customer service experience with Courtney! Our microwave decided to stop working and was quickly replaced after confirming the power cord was cut. Thank you Courtney

I received amazing customer service from a lady named Tracy. She had great communication skills & she solved my problem very promptly. I would purchase from here again. Thank you so much! 😊

Bought an Alexa compatible kettle. 2 weeks before the manufacturers warranty was due it developed an issue. Customer services were fantastic and are sending a replacement without any hassle. Well done Swan

Had an issue with a delivery. Diane in Customer Service reacted very quickly and chased up any actions, resolving the issue completely.

Chioma Was super helpful! Really speedy in resolving the issue with my product, didn’t have to wait, can’t thankyou enough. The best customer service I’ve had in a very long time!! Thanks again.

Order placed 25/1/25 now 3/2 promised delivery 28/29 not yet arrived

Bought a Swan Slow Cooker last month and had an issue where the handle kept falling off the lid due to a broken thread, so I emailed their customer service asking if they had a spare knob available. Clare responded within the hour and organised for a spare one to be sent out the same day, and it arrived within 24 hours! Thank you so much to Clare for the amazing customer service, really appreciated 😊 All our kitchen appliances are Swan products and we absolutely love them!