I had to cancel my order due to personal reasons. Customer service were kind and understanding.

Colin was very helpful in assisting me in my purchase - no hard selling at all, just good advice. Great selection of quality furniture in this store.

We had a large delivery of furniture today. Bradley and James navigated a dog leg staircase and flight of stairs with ease. They made it look easy. Unpacked, assembled and positioned furniture in room for us. Very polite, friendly and professional lads. Highly recommended.

The staff were brilliant,very helpful and friendly. Don’t change what works the staff in Truro are great.

Good customer service

Went in for a sofa I had seen online and wanted it. Lee, who was super helpful and not pushy, chatted about the sofa and the fabrics that I asked him about. Nothing was too much trouble, but not in a ‘salesman’ way, just as a professional, as I cannot stand being pressured in shops. Altogether, an excellent experience, as I didn’t even think of them for settees! Oh, and I happened to go in just as the settee was on Easter promotion - bargain!

Fantastic service amazing products at affordable prices such good quality

This score was based purely upon customer service, and only because we'd already seen what we wanted.

Very helpful sales staff and excellent product, only downside was the inability of sales to change delivery time without cancellation and starting again. This does need to be looked at!

Sales staff were knowledgable and listened to my needs. Recommended the perfect products and way to pay to meet my needs. Would highly recommend the stores in both Cambridge and Lincoln as these are the only ones used. I’m sure the other stores offer the same service

The person visited was very hardworking, intelligent and professional. She took lot of time to explain everything to me

Ross at the Hedge End branch went above and beyond thank you for looking after us 💝

Helpful friendly staff. Top quality furniture

Great service and really pleased with new dining table and chairs. Very helpful and polite guys put everything together and took all packaging away very speedily. Great job guys!

From purchasing to delivery the process was flawles. The lady who helped me with ordering was knowledgeable and very helpful. The delivery personnel were outstanding. I opted to pay the extra yo have the furniture situated in the room it was going. They unpacked the furnitwith care an assembled were necessary. They even moved the display unit to another location in the room as it did not go quite right where I originally planned for it. Highly recommend paying the extra for the service. The delivery team are an asset to the business.

I bought 2 armchairs from Oak Furniture Land and I spoke to Hugh, who was a great help. He knew exactly where in the shop that the chairs were placed so I didn’t have to go all round the store. He was also very knowledgeable about the product and very helpful and pleasant. I had a bad experience before with Oak Furniture Land but, this time was completely different!! Thanks Hugh for restoring my faith in Oak Furniture Land!!

We bought a lot of furniture from Oak furniture land. Three months after taking delivery one of the reclining chairs stopped working. I explained to the warranty company that it definitely was not the power supply. Despite that they sent a repair man out with a new power supply. He then said it wasn't the power supply (shock) but it was the motor. He left BOTH seats disconnected and left. No further contact from them so I rang to be told they were waiting for a motor. We have now been waiting almost five months in total Update After posting on their social media, Oak furniture land got in touch very quickly and the situation was resolved in less than a week. It seems that the repair company were at fault and they have now changed the company dealing with repairs. Overall I am happy with the resolution.

Friendly knowledgeable staff and lovely quality furniture

Great range of furniture and customer service is good too.

Walked into the store with a very nice greeting. No hassle being able to shop around for a bed mattress. Same salesperson who greeted us we went back to to purchase our mattress. Great customer service throughout the sale process. We will be back.