I want to express my sincere appreciation for the engineer Caln for his outstanding work. His attention to detail and thoroughness are truly commendable. The time and effort he invested in this work was excellent. His dedication to quality is evident, and it hasn't gone unnoticed. Well done indeed! Thank you for your exceptional work.

Very good, very responsive and the communication was great

Ordered a replacement boiler. Process for buying and initial installation was great. Then, two weeks after installation the boiler stopped working and displayed an error code. Phoned iheat who said reset the boiler, problem solved or so we thought. Same error code appeared sporadically over the next couple of days, we kept resetting the boiler to "fix" it. Phoned iheat explained the issue kept re-occuring. They told us they would raise it with the manufacturer. Had an appointment confirmed for 5 days later. The boiler then completely broke on the same night and wouldn't reset and displayed a different error code. Phoned iheat the following morning, first thing to say we have no hot water or heating and could they send an engineer to look at the problem straight away, they said no and we have to wait for the manufacturer 5 days later! We have four young children and have been without heating and hot water for almost 5 days now. Their response has been less than helpful and they refuse to take any responsibility for the issue. I find it incredible that iheat are willing to leave us without a working boiler that they installed just over 2 weeks ago. I can't believe they think this is acceptable customer service. We have spent over £2500 on a new boiler and are still without heating and hot water. It seems that if everything is going smoothly then iheat are great. As soon as there is a problem they don't want to know. This is a disgrace, the customer service is non-existent as soon as there's a problem. When you phone them it's like talking to robots with no understanding or empathy, and the way things have been dealt with thus far, I couldn't possibly recommend this company. Update 6th Nov 2024: The Veissmann engineer fixed the boiler and confirmed it was an installation error, not a manufacturer fault. Once the Veissman engineer sent his report to iheat they sent an engineer quickly to correct the installation problem. The aftercare we have received since the Veissmann engineers visit has been very good. It is a shame iheat left us without a working boiler for 5 days but they have apologised for this and the communication and aftercare service has been very good.

fast at getting the boiler excellent service and fast and expert installment 👍

All very simple, and very efficient service - we ordered late on Saturday night, installed and running by mid-afternoon on Tuesday!

I was looking for a new boiler and after talking to my neighbour who had used iHeat to obtain a new boiler I decided to go online and look at what options were available.Filling in the forms was very simple and was a very easy process to follow. After completing the forms on the Sunday I was told I could have my new boiler fitted on the Tuesday. The engineer turned up at 07-30 as he said he would and did a fantastic in fitting my new boiler and taking all the rubbish away.Would definitely recommend using this company.

Easy from start to finish, from picking the boiler and install date to the actual installation. Great communication all round and nice guys that installed - all in one day. Would definitely recommend.

The whole process is seamless! My boiler broke down on Saturday, ordered my new one on Sunday with the easiest, most informative and competitively priced process. Then I received messages at every stage leading to the fitting of it on the following Saturday. It could have been earlier if I’d wanted!! The engineers were professional , knowledgeable and carried out the work with minimal mess and time. 10/10 for IHeat all round. Wouldn’t hesitate in recommending them.

Great service, fitted only two days after I enquired. All friendly staff too

Very straightforward to order and organise next day fitting. Outstanding workmanship from the engineer. Extremely clean and tidy. Highly recommended

Haydn the gas engineer was very friendly and efficient. The company were very quick in replying and in looking at my photos. Couldn't have asked for a better company for my new boiler... most definitely 5 star 🌟 rating

Absolutely brilliant from start to finish. Ordering process was simple and straightforward, the engineer turned up bang on time and was polite, friendly and knowledgeable. Was originally going for a boiler move which couldn't be done due to placement reasons, engineer was straight on the phone to the office and the fee for the move was refunded straight away. Work was done quickly and efficiently, even brought his own dust sheets and the area was left cleaner than when he started. Highly recommended

I recently had my boiler serviced by iHeat, and I couldn’t be more impressed with the professionalism and expertise of the engineer “Paul”. From start to finish, the service was outstanding. He arrived on time, was courteous, and explained the entire process clearly. He worked efficiently, ensuring everything was done to a high standard, and took the time to answer any questions I had. Thank you Paul! What really stood out was their attention to detail and commitment to doing a thorough job. My boiler is now running more smoothly than ever, and I feel confident knowing it’s in great hands for the future. I would highly recommend iHeat for anyone needing boiler installation. Excellent service, competitive pricing, and trustworthy staff—thank you iHeat!

Quick response to queries. The fitter was excellent- communicated very well about what was needed and was polite and efficient.

Great people who made the boiler replacement very easy and smooth. Would highly recommend it

Very easy and quick ordering process. New boiler fitted on date selected, engineer very professional and done a great job. Old boiler and all rubbish taken away. Great service, would definitely recommend.

From start to finish these guys made the process seamless, it was so easy to order online on the Friday and they were fitting the boiler the following Monday! Cannot recommend these guys more.

excellen service both by the customer service as well as on site, the customer service conacted me and con frimed all details and even sent me email as reqsuted on site team, on site , on time and worked

Whole process was fast, easy and efficient.

Boiler works well, and it's energy efficient. But I didn't expect to have pipes under the boiler visible, so I had to cover them. the picture in the catalogue doesn't show that the pipes are visible. If you consider such boiler, bear in mind that it's small in size, but works well.