The customer service has been absolutely appalling—they don’t care and have no interest in helping. The staff act condescendingly, making you feel foolish for simply asking about your order. I waited six weeks for a watch, only to be forced to cancel my order today. For the past three weeks, I was repeatedly told that my order was in the post and would be sent via next-day delivery—yet nothing ever arrived. When I called today, I was suddenly told that the watch still needed to be ordered and that deliveries come in weekly. However, when I asked what they had been doing for the past six weeks, they had no answer. Avoid this company at all costs!

Terrible customer service, no response to emails. No information given as to when I should receive my order- two months later - despite implying that the item was in stock. Absolutely dismal company with no regard for customer care. Disgrace.

After ordering a product which didn't arrive this company do not care and I'd say take your business elsewhere. I can publish email whereby the staff member is more concerned about being a small company instead of the fact they are taking your money for products that haven't or don't arrive. They blame Royal Mail yet they can't be bothered dealing with their delivery agents and the contract is with CW Sellers not Royal Mail. Please please do not order from this unreliable un reputable company who couldn't care about you yet they have your monies. I'm going to take court action if necessary to recover my funds and hold this company liable after advice from consumer rights for legal costs. I've reported them to Trading Standards and I'll be writing to the Cabinet Secretary for Business asking that we stop these types of businesses from treating clients as if they don't matter because they do not care. They do not realise the power of social media neither. I'd encourage this company to apologise and to help instead of burying heads in the sand and until then I wouldn't give them your business at all. Buyer Be Aware of this awful company who's customer service ya just as bad.

I have placed an order on January the 2nd for watches and still waiting for them to be dispatched. (todays is 05.02.25) Probably C W Sellors are good in jewellery, but according to my experience, they are selling watches at attractive prices which they don't have in stock with unknown supply dates. Truly disappointed

Ordered a £1700 watch from these the beginning of November and also a watch strap. I didn't receive the watch until late December and there was no watch strap. I have phoned and messaged constantly to be told its will be about 2 weeks. It is now February and they are now telling me it could be a further 3 weeks after they told me 2 weeks earlier that it was on the shipment and i would receive it that week. Absolutely ridiculous and when i send a message on whats app they either ignore me or reply back 3 days later saying call customer services. They were quick enough to answer me when i was buying the product though.

Very speedy turnaround once ordered and the watch arrived in perfect condition in secure packaging. Couldn’t have asked for more.

Very prompt delivery. Excellent response to my phone enquiry. Very quick to answer. Beautiful necklace for a granddaughter's birthday.

Not as shown on website. Much smaller and colour not accurate.

5 star seller highly recommended super fast delivery Great Transaction thank you very much

Really great customer service. They kept me up to date with all the progress of my order, and offered any queries to be answered. Friendly team, and fantastic quality products. Very pleased.

Be very careful do not place an online order with this company without confirmation stock is available before you pay Ordered a watch mid November told to expect delivery today 30th January finally a refund arrived. Customer service will lie, never call you back, when you chase it’s always just 2 weeks away and they chased them yesterday on yr behalf. Lost patience ordered same watch from another online watch seller being delivered tomorrow RM TRACKING confirmed 2days. Proper service don’t let them have the benefit of your money for 3 months no way to operate a business

Awful customer service, order a Gucci necklace and after a week no mention of a delivery date. Made contact and they advise it’s out of stock they’re expecting a restock with 2 weeks. Another 2 weeks went by so made contact again and they advised it’ll be another 2-3 weeks before they received it from Gucci. None of this is advised at the time of purchase.

Excellent service from contact to receiving my order Very friendly and knowledgeable staff . Hope my god daughter likes the necklace a heart shaped Whitby jet stone Looks very beautiful Thank you

They intentionally hide VAT costs for (at least) international online shopping. Nowhere in the shopping process will you see any mention of VAT or customs being applied to your item. There is no reference to VAT on receipts, invoices, the shopping cart, personal WhatsApp messages, offers, order details, or anywhere else. You won’t know whether the price you’re paying includes VAT or not. In the end, they claim that it is the consumer’s responsibility to inquire about such information. This is their trick to lure you in with lower prices. Returned the item and will buy somewhere else even with higher price. ALSO, do not trust the updates they give you on your parcel. While I was tracking my order and it had left the UK to me, they were updating me that they've ordered it from the manufacturer?! and as soon as they get it, they'd check it and then send it to me. All this is while the order was somewhere in the customs. It is really a shame to think that people are stupid and they will tollerate taking them for a fool.

If I could give no star's I would. Awful customer service skills. I ordered a watch from this company I thought it would be delivered next day, it wasn't, apparently it wasn't in stock, no mention of this when I placed the order Apparently the watch was orderd from the manufacturer Certina, cut a long storey short, they lie and lie again. Take your money, and don't deliver. AVOID!! Edit... I actually didn't order on line I did so via Harriet who sent me an invoice, so I wasn't given this information, you should have made the time scale of delivery to me when you sent an email the next day ,on reading this email you haven't given any details on that!!

Deliberately dishonest business. You purchase from CW Sellors.co.uk website but when you email with an issue they reply from CW Sellors.com email address. Look at the reviews for CW Sellors.com for an accurate picture of how this business operates. I bought a watch for £2700 on 27th Dec. Should have came with a complimentary watch winder, it didn’t. Contacted them and received a reply stating none were in stock but would be restocked and sent in January even though the website still advertised them as instock . I contacted again on 15th Jan and was told stock was arriving in 5 to 7 days and would be sent as soon as the restock arrived. I contacted them again on 27th Jan and was ignored and I contacted them again today and was told they will not be fulfilling the order. The whole time this was ongoing the watch winders were showing as in stock on the website. This was deliberately drawn out to prevent me from returning the watch and buying it from a reputable seller.

All ready 2 months but get half of my order. Nobody in this company give me explanation. I just want get my full order. It's really poor company Never buy again nothing from you.

Bought a couple of watches on W. Hamond's website during their Pre-Christmas promotion on December 2nd. It was after my purchase that I found out they didn't have one of two watches on hand, and they had to order it from the manufacturer (LACO). It was listed as "In-Stock" when I bought it. And the emails correspondences are now from CW Sellors instead of W. Hamond. Guess they are the same company. One of the watches arrived on Dec 12th, but it arrived with the wrong leather strap. The only upside was that the package was done very well. Everything else was downhill from there. The shipment also came without the free gift (Sterling Silver Heart Necklace) that they were promoting. Bear in mind, these were purchased for Christmas. I contacted them by email that same day, on Dec 12th about the wrong strap and missing gift. They responded the next day to apologize for the strap mix-up and the missing necklace. They indicated they will locate the correct strap and will dispatch along with the missing necklace. It's end of January, still no words from them. On the other watch, I waited patiently after their initial email notifying me that they had to order it from LACO. I didn't think anything was amiss since these guys are an authorized dealer and they would have an allocation. The watch I bought is a limited edition watch. Christmas came and went. I finally received an email on Dec 26th indicating they management team is following up. I finally got an email on Jan 16th telling me they don't have the watch, that the manufacturer had just informed them there was no stock. WHAT? When they listed it on their website, it was indicated it was in stock. I had actually returned a purchase with another retailer because I had purchased this one listed for sale with W. Hamond / CW Sellors. The email suggested I check out their very limited pickings of two other available LACO for sale. I am not interested those watches, or I would have bought those instead. It also didn't say they will give me one of those in place of the watch they screwed up. I purchased the one they said was in-stock. The worst part of this experience was the fact they have been non-responsive after I proposed solutions for them to make this right. A reasonable and acceptable solutions would be for them to replace the non-existent watch they sold me with one that I know are in stock with the manufacturer. Although CW Sellors don't have it in stock, they could order it just like they had ordered the other one. The watches I provided as options are all in the same price range. That email was on Jan 16th, and I sent another email to follow up since. I still have not heard back from them. It's Feb 13th, 2025, still have yet to receive the correct strap for the other watch and no sign of the necklace. Thanks for ruining my Christmas present. I even had plans to buy a Sinn and a Bremont in 2025 from them. Not anymore.

I purchased an Accutron watch from CW Sellors in April 2023, but within a few months, it started losing time and stopping randomly. I sent it to Citizen Watch UK for repair multiple times, but they found "no fault" and returned it to me. Since the issue persisted, I contacted CW Sellors, who assisted in forwarding the watch to Citizen Tokyo for further inspection, yet the same response came back—"no fault found." Despite clear video evidence showing the watch stopping on its own, CW Sellors has failed to provide a solution, leaving me with an unreliable and defective product. I have been dealing with this issue for months, yet there is no accountability or resolution. I expected better customer service and support from a retailer like CW Sellors, especially when selling premium watches. I strongly advise caution when purchasing from them, as they do not stand behind the products they sell.

I ordered a watch from them which I tried on for what must have been less than a minute before putting it back into its box and packaging as it was too large for me. I have been refused a refund as the company claim I caused damage to the watch and had been wearing it… they provided ‘before’ and ‘after’ photos to ‘prove’ the damage caused. This is clearly a scam to avoid refunding customers as there is no way I caused damage to the watch in the short time I tried it on. I have since found countless other reviews stating the same happened to them (see the other review page on this website ‘Cwsellors’ as this is where the hundreds of bad reviews seem to end up…) This company knows exactly what they are doing and it is cruel. I have reported them to trading standards