I have ordered a LONGINES Mini dolcevita watch, because I like the model and I also have small wrist, it looks great but this company not sure who are they as the watch is out of battery! Well, I won’t pay £210 for a battery and resealing at London LONGINES shop, so guess what? The way how it came , is the same way how it goes back…. Rubbish service! Before you send out a watch you need to double check it if it is fully functional, stay away from this so called company! What else do you do if your so called customer service team was not able to notice it?

Everything worked well including recovery from amistake.

Reading the previous generally positive reviews I took the decision to order a Garmin Fenix 8 as advertised on their site with a 2/3 day delivery. Unfortunately the day after ordering I received an email from Hany advising that the item was out of stock and they were awaiting a restock and they would contact me as soon as the watch was available and ready for delivery. As I had a couple of weeks to play with this wasn’t to much of an issue. I never received anything further from Hany and had to chase updates over the following 10 days, however on each occasion I was advised that no restock or delivery information was available. The staff were always very friendly and apologetic concerning the situation and ordering challenges. Sadly due to no progress or details on the dates for availability or delivery, I had no option other then to cancel the order to source from another provider which was disappointing. Sadly the service to refund the payment was equally slow and disappointing. Taking a further 17 days to gain a refund. My thoughts are that if using this supplier, please ensure the product is in stock and available for immediate delivery before placing any orders and making payment, otherwise, as in my case, you may find the process both frustrating and disappointing. With so many other watch suppliers out there, I doubt I would try them again or recommend.

I was supposed to be sent a silver polishing cloth with my order but it didn’t arrive and I have emailed asking if they could send one and no reply The necklace is beautiful

good service

Great fast service and communication from staff. Good price and quality item. Would recommend. Staff very friendly.

I ordered the watch strap on October 25th as a Christmas present. I assumed that 8 weeks would be more than enough time. Unfortunately, the strap was not delivered until December 28th, which was very inconvenient for me.

Straightforward to deal with, great discount.

Great service. It was good to be able to talk to a real human being that made the whole process very straightforward.

I ordered gifts for my husband and daughter for Christmas with Emma. She was extremely knowledgeable, had a warm and friendly personality and went out of her way to help me sort the order out in time for delivery before Christmas. I would thoroughly recommend the service and choice of gifts that the company offer. An absolute pleasure to deal with Emma.

Wish I'd read the reviews on Trustpilot before ordering with this company. I placed an order online November 21st 2024, it is now January 8th and still haven't received the item. Did they just go on holiday over December and forget to deliver? Completely unacceptable in this day and age.

Beautiful bracelet, best price by far and was posted quickly. It was bought as a present and she was really happy with the style and quality. I’d definitely shop with you again

I have already reviewed this. The company took my money, didn't have the stock, dodnt answer emails and fobbed me off twice on the phone. After a poor review (there are loads of people who have experienced similar poor customer service and long waits for products) I got an email and the product arrived. Poor customer service and experience. The product however is first class Tissot seastar and I would highly recommend it. Classy enough for a special occasion piece but equally at home as a reliable everyday.

Never been so put off with staff before!! Came to look at some present options for my mums birthday present with my dad at the Chester store, my dad recommended them after purchasing a watch in November saying the service was amazing last time, we then decided we'd take a another trip over and the red headed lady serving this time REEKED of weed on her breath, we was both so put off and walked away. My dad mentioned last time that he saw her she smelt like that last time coming into the store with her meal deal and the lady helping him looked embarassed, this is unacceptable from a professional jewellers when you were wanting to spend alot. Disgusting!!!!

Safe fast delivery

Great value. Promised for Christmas and, as promised, it arrived early afternoon on Christmas Eve. Great service.

I bought myself some lovely Xmas gifts. Sadly one of the items was no longer available on the website at time of order. I received a prompt update from CWS asking if I wished for a replacement item or a full refund. I opted for the refund which has taken around three days. The funds are already in my account!!!. So impressed. I will continue buying from CWS.. Thank you.

Great service, quick delivery

I ordered a piece of jewellery about a week before Xmas, but was told it was out of stock, but one could be made for me, but it might not be ready until the end of January. I was happy to wait, but was delighted when it was delivered on Xmas eve. Excellent service, and staff were pleasant and helpful. I would highly recommend this company.

Lovely Georg Jensen vase but only just received it on 28th December! ordered it at the beginning of September 2024.