Advice from John was quick and a friendly approach when contacted for additional clarification

I was very happy with the service I received. The people I had dealt with have all been helpful and were able to give me advice on deciding which product to purchase.

The pendant was unsuitable and I returned it on 15.07.24 I received no confirmation of receipt. I requested confirmation of receipt on 23.07.24 and received it. However I have still not received the refund as of 30 July. Instead have been asked to fill in a direct debit form ‘ for the payment for the monitoring service’ This is a totally unacceptable standard of customer care.

Great product so far, I can relax now knowing that if mum falls she can alert me. Delivery swift, set up easy, a fantastic product at an affordable cost at a time of need .

Just ordered a dementia tracker watch with the outstanding help from John. He answered all questions we had and was so polite and understanding, talked us through it all and maybe this as positive of an experience as it could possibly be. After a lot of research and seeing how recommended this company was and this item it was an easy decision with everything it offers. Thank you so much! Can’t wait for it to arrive now.

So happy with our SureSafe personal alert system. It gives our mother and family such peace of mind. If she gets into trouble, she just pushes a button and we are alerted. The staff at SureSafe was so helpful when placing our order. The whole process was a joy. Thank you!

The initial response and the setting up of the system was quicker and easier than I had expected. Both me and my family have been reassured

Sales person I spoke to was SO helpful, very impressed.

Responded quickly and effectively to my questions, very helpful . Neat pendant that does everything we wanted to assist my mother 😊

I brought two watch alarms a year ago on the basis that it advertised that you could contact the watch using the phone number of each watch alarm and talk to the wearer of the watch, this feature has still not been released and is no longer advertised as a feature. I activated one of the watches and gave it to a frail user, however it proved unreliable as the signal seemed to drop off so it was not used. I should have returned the watches, but as a busy carer who also works I did not. I did not activate the second watch, because the first watch proved unreliable. A year later (at renewal) I received two debits for £78.00, one on the credit card I used to buy the watches, the other on my bank account for the single watch that I activated. I can understand the reason for one debit on the activated watch from my bank account, as my understand is that this was a renewal, but I cannot understand why my credit card was used for the other payment on the watch which was never activated. This payment was never authorised. In addition when calling SureSafe to look into this matter and search for my account the security to access my account was very relaxed as I was given my email/username and password over the phone, after I provided my name, rather than the operative asking me to provide my email address to them to verify who I was. I was also surprised when they gave me my password over the phone, rather than me having to reset it myself. I raised this concern with them via email and to be fair I got a quick email response from the customer care team leader saying that they would play back the recording of my telephone call and increase security training as necessary, and they would contact me about the payments. This was helpful. I have since been refunded the payment of £78 that was erroneously debited from my credit card, HOWEVER I am still waiting for a refund to my bank account for the watch subscription which I cancelled and a explanation about the security concerns I raised, but so far I have not had a response, despite Suresafe saying that they would get back to me. This is dissappointing as I see that previous reviews of SureSafe have been good, but particularly regarding the security issue I encountered (that actually helped me get access to my account, but this is not the point) I thought it worth writing this review. I am disappointed that I have not heard back from Suresafe with an update since I emailed again on 13/7/24 requesting this. I hope to hear back from them so that this matter can be closed and I will update this review.

Questions answered & any teething problems resolved. Very helpful & understanding staff. Just acquired alarm & seems to be working well. Good idea to note SureSafe emergency number incase of weak signal. Also, need to ask about fall detection, whether this can be tested & what is the best setting for my particular situation. Feel relieved & more safe as I spend a lot of time alone. Wearing the alarm on the wrist is more convenient that having a mobile phone to hand should an emergency arise with little or no alert time. The family & friends app is optional that I prefer ie you can still use the alarm & get help without having this feature. Thank you SureSafe for proving peace of mind.

Very easy to set up and helpful on the phone.

Excellent customer care from Daniel. Have purchased 3 alarms from Suresafe now, all with Daniel's help. Explains everything easily and always happy to help.

In the beginning I had a problem with the watch being uncomfortable. They immediately changed it to a pendant and I am now very pleased. The lady on the phone was so helpful and very pleasant. The pendant arrived very quickly with a postage pre paid envelope to return the watch. 😊

Cost effective with fast delivery, simple to set up and use - watch device is not complicated so does not need a lot of thought by the older person to understand and use.

I am not computer literate aged 81. I contacted you for help You were wonderful talking me through each step to register etc. The following day I fell in the garden and within seconds I was being asked if I was OK ,she called me by my name it was a good experience and very swift and professional THANK YOU

Really prompt and appropriate responses. I thoroughly recommend this company and would use them again.

Had a problem with connecting a new carer so emailed for assistance. Problem was solved within 10 minutes of my email. Great service.

So easy to order online with delivery in 24 hours. Just a short form to fill in with personal and medical details for the call system. Pleased to see that it was sent out in pdf as well as windows format.

I researched many alarms on then website and Suresafe is the best safe alarm for me as I had a few falls outside and needed help. I am very happy that it covers inside and outside in the uk. I can now feel safe to visit my family and friends who live many miles away from me. I changed the black wristband for the silver one as it is easy for me to open and close with arthritis of my fingers when I need to charge it.