All new to me purchasing this sort of emergency contact equipment, the guy John who guided me was simply magnificent and patient.

really useful gadget for anyone needing a personal alarm, staff are very helpful

The alarm arrived very quickly, with clear instructions. There were also helpful instructions on line. Correspondence is good, and queries are answered quickly, by a friendly staff.

next day delivery, I had an issue with the alarm was told exactly what to do to make it work and it does.Peace of mind as I can now see everything she does all day and she knows someone will be alerted.

Easy website to navigate and order was processed without any problems. Good email communication about order. Would recommend.

Very good customer service and care support. The team immediately took within a minute to get back to me with a question. Alarm package was incredibly easy to install as well. Would highly recommend.

Great product. Arrived quickly. Instructions in general need some improvement and a larger size print would also be beneficial. Works well once set up. Very pleased with the product. My mum loves it

Delivery was quick and after I made a faux pas on the setup, Yvonne in customer support responded to my support email request almost immediately and resolved my problem faster than most companies acknowledge a request! Truly impressive customer service.

Great fast service. Great product and very helpful staff willing to look after our needs. I highly recommend

We had a problem with the wristband device from the first fitting on my father's wrist, I rang the customer service department and spoke to a very helpful gentleman called Terry who ascertained we were in a low signal area which is why the device was struggling and he guided me through the process of swapping to a pendant which has a better ability to connect with signals. Couldn't have asked for a better service all round.

We phoned up to speak to an adviser as we didn't want to order online. We were greeted by a lovely gentleman who helped us decide what we needed for my mum. He was super helpful and told us he could take our order over the phone immediately. Very pleasant, efficient and respectful. Thank you.

Had a few issues but after a couple of emails everything was sorted. A big thank you to Yvonne Taylor for her help.

DO NOT TRUST THIS COMPANY. The devices do not work and the customer service is beyond awful. My mother spend 9 hours stuck in her bathroom because of device faults. Literally nobody cards. Avoid suresafe at all costs.

Second alarm bought - this is the newer, techy version. Had a problem with the alarm but the customer service was pretty good, particularly Yvonne. My new alarm is fab (the early version too), it’s about the only one on the market currently that will call your phone. The app is clever. I’m probably a bit traditional- the early version of the alarm is simpler and very effective but the newer version is clever. Well done to a smaller business based in Liverpool.

Daryl contacted me promptly after I made an initial enquiry online and was extremely helpful. The personal alarm is for our mum and we had a number of questions. Daryl answered all our questions and nothing was too much trouble. He was very helpful and understanding. The alarm has all the functions we need - automatic fall detection, 24/7 monitoring, can use it out and about, wear it as a watch. It will give us so much peace of mind as we don't live near mum. Thank you SureSafe Alarms!

My latest purchase was expedited promptly and was in perfect condition....a ideal accessory for my wristband alarm

Quick and very easy service to use

They were friendly and very efficient. I was set up to receive the service very quickly and have had the pendant around my neck ever since. it makes me feel a bit safer!

Darryl was great from the first call. Watch arrived, easy to set up. All working, feel at ease now.

Easy to order, quick delivery, easy to set up. Dad got peace of mind.