Excellent communication. I had a couple of questions which were answered straight away. 5⭐️ customer service thank you

Had SureSafe for year’s now. firstly for my mum & now for my uncle. Wanted to get a new set & had some questions to ask. I spoke to John & he was so helpful. Got everything I needed & peace of mind. Thank you !

If I could give 0 I would - I purchased the watch for my 92 year old, very deaf Father who had experienced a really nasty fall and sustained a serious head injury. The watch was delivered next day (very good) after placing the order before 2pm on the Thursday, ready for me to set up (I hoped) on the Saturday morning whilst I was with him. The link in the email to activate the watch failed to work so I called but no Customer Service available until Monday so two days with a useless watch. I spoke to CS on Monday morning to be told "oh yes, we're aware there is an IT issue and we're working on it", no time line given for a fix, no email to Customers to say there was an issue but I was assured I'd be the first on the list for a call when it was back up and running. I continued to try the link and had the watch activated before the call came through from CS. The watch itself is an absolute pig to get on, I really struggled and I have no health issues but my Father has shakey hands since the fall and is unable to put it on himself, which is why I called CS today to discuss swapping it for a pendant. I left two messages on the CS answer phone, leaving as requested, my name, contact number and a short message. I got called back on work landline (I asked for a call back to my mobile) and was told "we don't listen to those messages", we just call back the number from the missed call. I should add the watch only holds charge for about 2 days and has to be off my Father and on charge for 3 hours, my Father doesn't leave the house so it isn't the GPS that's draining it, I mentioned this on my call to CS today and no surprise "oh yes we're aware there is an issue with the batteries and we're working on it", did I receive an email to advise me of that, nope. At this point I'm beginning to lose my patience and ask to speak to a manager, no managers available but I should get a call back within 24 hours or I can send an email! If all of this wasn't enough, my Father pressed the alarm at 2am on Sunday morning, we suspect he rolled on it in his sleep but obviously didn't know that at the time. I had a call from a number in Macclesfield at around 2am that I answered, no one there, I hung up, same thing happened again, I assumed a wrong number. My phone rang again it was my sister, she had exactly the same thing happen, two calls, no one there but on the third call, it was the call centre to say my Father had pressed his alarm. Honestly this whole experience has been a total shambles, if you want an alarm for piece of mind for yourself or a loved one, this is not the Company for you. I've now asked for a full refund as I have zero confidence in this Company.

We brought the Watch and Family Monitoring SureSafeGO which is ideal for my mum. She has a button to press if she needs help. My brother and I can monitor her, through the app, without disturbing her so she keeps her independence. The battery last for about 5 days between charging.

Great Comms. Needed to renew subscription. Simple as...

Definitely the best way to do this for an elderly relative. No ridiculously high monthly payment for something that you ideally are very rarely going to use.

This is my second year with my suresafe alarm the alarm is without doubt an essential part of my life not only for my safety but also for my wife's peace of mind excellent product and very easy to use

Over the course of a week from ordering to receiving my personal alarm I dealt with two people from SureSafe on the telephone. They were both extremely helpful and responsive, and they made the whole process so easy. Thank you to both.

arrived quickly easy to set up just one problem its described as a watch alarm shows two hands like an analogue watch ITS NOT its a digital alarm that speaks time. This isnt of great use as much of what I use watch for is to see the time many occasions a reading of the time out loud time would interfere with others enjoyment. it means watch on one hand and alarm on the other just like a convict it will stay in pocket

Purchased sure safe watch and it was delivered quick and was easy set up. Feeling reassured that it would help raise an alarm to others if required.

My initial enquiry was dealt with courteously and emphatically. When I had a problem on initial setup it was quickly dealt with , politely and clearly. Having had some hesitation I ended up 100% satisfied

Really great experience with this company from the first enquiry more than a year ago right through to a recent glitch. Great product that offers peace of mind and old fashioned human customer service. Special thanks to Yvonne.

We had an issue with my father-in-law‘s emergency pendant and it was resolved quickly and efficiently. I would not hesitate to recommend the services of this company. The customer aftersales support is excellent - Thank you Yvonne.

Very good product and service and good reminders to top up credit so a very good all round buy

Really efficient service. Invaluable comfort and peace of mind for the family

All very simple to set up and great customer contact

Efficient, as always. Excellent communication. Very reassuring service.

I live alone with my dog Claude and peawee my cat both 18months old and now if I do happen to trip over them when they are playing zoomies I can just press my alarm and know I won't have to wait hours to get help if I need it 24hrs a day.

Product arrived next day. I'd ordered the wrong thing, SureSafe helped me out immediately, and again when I needed a bit more help. Perfect - thank you!! Mick T

Great service, arrived the next day. Really pleased with my watch and how easy to set up