From the outset with my initial enquiry handled by Darrell, the next day delivery service and the online assistance post purchase over a weekend, the service has been amazing and faultless. Would 100% recommend this company.

The staff were very helpful

it was always going to be a complicated process to set up a new alarm, but it all went very smoothly, and the staff were extremely helpful and patient when I had to contact them.

Fast prompt deliver, easy to set up and so far easy to use, gives peace of mind leaving my Mum alone.

A clever product supported by excellent sales and customer service. We purchased the SureSafe Go for my Mum. Initial enquiry feedback,the sale and post sale customer service have all been superb. There was one slight glitch with a confirmation email not being received. This was not the fault of SureSafe and was quickly rectified by resending the email. The product has given my Mum a feeling of increased independence and peace of mind for her family.

So far so good! I picked up the phone and spoke to John as I wanted to double check this was the right alarm for my father. Clear, helpful information. Best thing about this alarm is you speak directly into the neck piece, not a base station. Perfect! Does everything we need. Only just started using it so can’t verify the 24/7 assistance but fingers crossed- we have peace of mind to leave my father for short periods knowing he has immediate help should he need it.

As always, simple & straight forward & complete trust in the product & name

Very helpful customer services lady.

Customer service really good and excellent range of products . Unfortunately we had to return the first alarm we bought due to the lack of mobile signal in our area, however the alternative product works well.

We have been using the suresafe go watch for a couple of years now. Excellent product, a real lifeline for my elderly mother. It means she can live in her own house safely. Excellent customer service from the company, fully recommend.

Prompt and efficient service. I phoned to get more information and Darryl was very friendly and helpful. The wrist alarm arrived the day after the order and instructions were straightforward and we managed to set it up without trouble. It is very reassuring to know we can be in touch if needed.

all ok.....

perfect cominication

Everything was explain clearly and delivery was fast. Within 48hrs from enquirying my mum had her confidents back as her bracelett was activated and she knew help was not far away.

Friendly, informative, professional and responsive!

Whenever & for whatever reason I need to call regarding my mum's alarm. Every single person I have spoken to are always very polite, professional and very helpful.

I am always reminded to renew the subscription on my father’s alarm. It’s a quick and easy process. My father has broken the casing on the alarm previously but it was returned and quickly repaired at minimal cost. Very satisfied with SureSafe and the peace of mind it gives the family

Fast delivery

Quick delivery and simple setup

From start to finish, my experience with SureSafe has been a positive one! I first spoke with John who answered all my queries about a personal alarm for my elderly mother. My mum initially chose a wristwatch, but later changed her mind to a pendant, our error! It was exchanged without any drama at all. John helped us to identify the best device for us and it arrived the very next day! Our situation was a bit tricky (for me) as I live abroad and I’m a bit of a technophobe!! However, Yvonne was amazing when it came to helping me ‘set up!’ My foreign mobile threw up a few challenges, which Yvonne was able to navigate with ease! She was very helpful, patient and understanding of my unusual requirements. It’s very nice to know that help is available when needed. My mum is getting along very well with her pendant alarm, and we as a family feel more confident that she is safe, when we can’t be there. The App is also easy to use, and comforting to be able to check-in and see that all is ok. Thank you John and Yvonne, it was a pleasure doing business with you!