Daryl who I telephone to place the order was very helpful and informative about the product helping me choose between the pendant and watch. He obviously knew all about the products you sell and answered all my queries and questions with confidence. Not only that but the watch arrived the very next day. We have family monitored and have tested a couple of times and worked perfectly giving my mum plenty of confidence when on her own. Thank you

Wow, what fantastic service start to finish. Very knowledgeable, would definitely recommend as shocking advice from elsewhere. My elderly vulnerable relative left without a emergency call alarm due to disinformation from elsewhere!

Great product and the system was easy to set up. Customer support was very good.

I was getting frustrated at the time on the phone BUT the lovely lass on the phone reassured me we can sort thing which she did,

The kindness and explaining how to do things and how things work

We read the reviews before purchasing and we were not disappointed. The response time from the 24/7 is lightening quick so great for peace of mind. Delivery was fast and simple to set up! 5 Stars from us.

Excellent customer service, really easy to set up and a great device. Really innovative locking in the wrist band so no need to worry about it being taken off and forgetting to put it back on, no static equipment that could be unplugged and the reassurance that I can see when Mum goes out, where she is and when she gets home again. So reassuring for Mum to know she can talk to me just by pressing a button. Also really helpful reminders to charge the device. It is no exaggeration to say that this device has given my Mum so much more independence and it’s given me more freedom as I feel safe leaving Mum for a couple of hours at a time. Life changing!

I was a little worried about mobile coverage where my father lives - neither of us has any mobile signal at his house. I had an email exchange and later a telephone conversation with John who was extremely patient and helpful. After a little research their end we decided it was worth ordering with the knowledge that I could return within 14 days if I found it was unsuitable. I am pleased to say that extensive testing on receipt put my mind at rest. The only issue now is getting him to remember to wear it!

Very satisfied. Really quick delivery with easy to understand instructions.

Easy set up and peace of mind for our elderly father, would definitely recommend Suresafe Alarms

Registration was the reason why I could only award 3 stars at this stage. The appropriate information form is poorly designed with insufficient advice on completion and inadequate space to insert details. It should not be too difficult to come up with something more customer friendly.fortunately, the salesperson who followed up my enquiry ( Daryl Yates ) couldn’t have been more helpful for which I was truly grateful.i have yet to go live with the system but sincerely hope that operations proceed more smoothly than registration. Peter Thompson

Excellent service

easy communication with staff from the beginning would highly recommend

Excellent communication, quick replies to emails and extra concern shown with follow up emails!

I was happy with the help given by the staff. Although it would help to know that the SIM card is already in watch when it arrives. I thought it was missing from the box and had to contact a member of your staff. Also it would help if the watch had a strap band to tuck the strap into , as there is a lot of extra strap for a small wrist. Other than that . I am very pleased.

We love this device so far! It was pretty easy to set up, and has worked well every time we tested it.

Daryl Yates was my contact and he was professional, helpful and efficient. I have been very pleased with the service so far.

After a number of years the original pendant alarm developed fault with interactive communication - alarm still activated when tested and firm aware but unable to speak with wearer through the device so contacted the emergency contacts. Staff tried to resolve this with new SIM card and by talking through a reboot but when this was not successful the pendant required replacement with newer model. Firm are easy to contact, all staff dealt with were really helpful and friendly. Very speedy response and very happy customer.

Very helpfull chap and ordered quickly and seemless service

Spoke to Daryl who was very helpful and patient. only ordered alarm today so cannot give a review of it as yet but service so far was great.