Aillene answered my inquiry thoroughly and promptly. She was great to work with.

Good communication

They tried multiple times to find a way to get my parts to me and compensated for the errors that shipping companies made. Would definitely recommend. Customer service was fast and easy to work with.

franz was very helpful with everthing!

The stock of inventory and quality of the items is impressive, but what stands out even more is the excellent customer service. From questions to problem-solving, Plumbers Stock is always able and willing, and as a consumer, that gives me a lot of confidence in purchasing. Thanks so much Plumbers Stock, and a special thanks to Franz!

Franz responded very quickly and veey informative. I was hoping to know if craftdirect had a shop front. Unfortunately at this time they do not.

Great service and help from Franz @ Plumbers Stock. Thank you.

Franz is awesome at his job, thank you for your assistance.

In October 2022, I ordered two high-end toilets/bidets, but they never shipped. I sent follow-up emails every few weeks and was told repeatedly that the items were on backorder and would ship in "a few weeks". After seven months of waiting and multiple follow-ups from me, I was informed in April 2023 that the items had been discontinued and was offered a substitute. When I asked for the delivery time and confirmation that the price of the new item was the same as what I ordered previously, I didn't receive a response despite sending several follow-up emails/tickets over the next several weeks. Eventually, I found out that the replacement items were also backordered and cost $2500 each! More than double what my original items cost. This was the worst customer service experience I've ever had, and I can only imagine how challenging it would be to deal with this company if you had a problem and needed a return or replacement. They never once reached out to me with an update and getting a response when you contact them is a brutal process. Try calling support before you order, you will not be able to get a human on the phone. My order was placed on October 14th 2022 and ultimately cancelled on May 4th 2023. Buyer beware. Support ticket: #145887

Fast and easy.

John was excellent! He didn't know everything about my product, but he knew how to help me get what I needed. Thanks!

MJ was very helpful and responsive. MJ let me know the status of my order, explained the shipping process, and even followed up with additional information.

The customer Service rep was very helpful in resolving my issue. Did exactly what she said she would do.

Had a question as to my order and received very prompt reply. Hope to place more orders in future.

Excellent customer service

Mia resolved my problem quickly and was very polite and helpful. Very satisfied customer.

Best price and customer service helped me out quickly!

Mia, you did a great job. Thank you so much.

They had the part I needed and shipped promptly. MJ was super helpful sending me the tracking info for the shipment when I called to check the status.

Customer Service was great to work with for my return. Very responsive and easy process.