Frank understood my request and was able to process it in a very short time. Thanks Frank, great service

fantastic service and follow through on back order equipment in a prompt, accurate and effective manner....a ten all round

Incredible customer friendly phone service from Grace Andrada who facilitated my order by phone since there was a website glitch. However, my order was then declined as being possible fraud, although my credit card company never sent an alert so this was bogus IMHO. I called again, and was told to use PayPal! NO THANK YOU. I went in online, modified the ship to address and it went through, However the price increased! I forgot to de-select the pre-selected insurance option which adds another $11 to the order. A way to get a little more $$$? still, better price than other suppliers. There you have it.

Customer service is amazing. Had an issue with a product Immediately started working to correct it. Second item came within days with no clamp again. Sent them an email and with in an hour had a clamp on the way to my address that also came in a reasonable amount of time. Would use again great product even better customer service. Thank you

Fast and Great service

TERRIBLE TERRIBLE COMPANY. COMPLETE SCAM. Reporting to BBB. Took $1300 from us, cant finish our jobsite now. Said shipping was 2 weeks. That was 6 weeks ago. Thanks for screwing us.

We got excellent service from the customer service agent Grace Andrada and got the items in prompt time .

GOOD COMPANY. THEY HAD TO BACKORDER MY ITEM, THROUGH NO FAULT OF THEIR OWN. WHEN I CANCELLED THE ORDER, THEY WERE QUICK TO ACKNOWLEDGE THE CANCELLATION AND DID NOT CHARGE MY CREDIT CARD. DON MASSEY

I ordered a battery operate controller

Love all the filtering options, idea boards and sales!

A great place to decorate with quality choice.

Large selection of products at lowest prices available.

love all the selections and information provided!

It's been 8 months, yes 8 months, since I ordered my Moen Transfer Valve Trim and I keep on getting the same run around from their customer service reps. This trim piece was holding up the completion of our master bathroom shower for 6 months, then I just gave up and purchased the trim piece in a different color and painted it a matte black. At the beginning I was told this item would arrive in 16 days. I followed up when it didnt show up and they blamed it on the manufacturer and it would be delivered in 2-4 weeks. Every week, I checked the status of the order and three weeks later I noticed two were available in their NY warehouse and it could ship within 1-3 days. I immediately called Plumber Stock to ask them to ship one to me. They confirmed and said that I would receive it within 5 days. Guess what happened 5 days later... correct, it never showed up. They then claimed that they were notified by their "partner vendor" that they also no longer have the item in stock and it will take 3 MORE WEEKS before it would ship out to me. Get this,, now they charge me for the product before it even shipped! Now we're 8 weeks after purchase date and my emails are getting returned to me. Not one, but two emails were returned to me. Five days later, I get an email telling me they are backed up with orders and they will address my concern "shortly". Many calls on hold for hours on end & emails full of excuses went on for 6 months and I just gave up and as mentioned before, purchased the trim piece in a different color from Amazon, and painted it a matte black. No one should ever need to deal with this type of customer service, or lack thereof. Plumber Stock should NOT be able to take customers money and fail to deliver the product for this amount of time. Unfortunately, now every time I step foot into my master shower I have this memory of this awful experience with Plumber Stock. I hope no one out there ever has to deal with the vendor like I have over the past 8 months. Steer clear of Plumber Stock! There are plenty of other great vendors out there. At this point, all I want is my money back.

Love shopping on this site. Great inspiration of decorating ideas and great prices.

Ordered a disposal with a 18 day lead time, shipping was delayed and received no communication. After two months, I wrote to cancel my order (I still hadn’t been charged). Two weeks later they wrote saying sorry too late to cancel, we just shipped it. Now returns are a headache. Horrible customer service and communication. Avoid!

Great design works well would recommend

Best price I could find, and arrived faster than expected. Just what I was looking for! It fits well as it should.

Great costumer service and awesome location.

Quick delivery, products fit! No complaints!! Will order again if they hold up for a few years!