Got the popular item we wanted for significantly less than other retailers. Shipping was timely and smooth as well

Placed an order in December. It’s a month later and I’m still waiting on my order to arrive. What’s worse is I’ve emailed twice, left a voice mail, sent a message via their website, and texted them, all with NO response. I understand “supply chain issues” or “shipping delays”, but I can’t, in my wildest imagination, understand why a company can’t or won’t respond to multiple messages requesting an ETA or update on an order. Unforgivable and amateurish. I will never order from them again.

Have tried to contact them several times to rectify an order. No response!

They always have exactly what I'm looking for at a great price. Thanks

Easy search. Easy find. Quick process.

I can always find something beautiful and of good quality at a great price. More than the usual brands, always a nice surprise.

My experience so far has been awesome. My returns and questions were answered promptly, and I love the purchases I kept. The items I returned were fine. They just didn't fit like I hoped. Thank you!

Excellent site. Lovely items.

I never received my item. 3 months now. Called customer service. They sent me an email that it was on back order. I don’t understand are you taking my money and just waiting for me to do nothing so u can keep my money. Very dissatisfied and disappointed.

Completely dissatisfied with their service. I ordered an American Standard toilet on July 5, 2021 with an estimated lead time of 38 days, which would be sometime around mid August. Sent them an email on August 16th wondering when they were expecting to ship out the fixture. I was then told that the estimated ship date from the warehouse would be 9/10. I checked again on 9/27 since I had not heard any news regarding shipment. I was then told, "It looks like you ordered form UT warehouse which we are getting it from the manufacturer. The option showing on the website also shows our partner vendor in TN warehouse has it in stock." Seriously, the website has no option to indicate where the fixture will be shipping from or gives you an option to get delivery from any one warehouse or the other. Now today on 9/29, when I inquired again if it was going to ship anytime soon, this is the response I get: "We are really sorry about this, but this item normally ships from the manufacturer right away, but we were just told that this item has been placed on backorder for mid of January 2022. If you are able to wait for the product we will get it shipped out as quickly as possible. If you need to cancel the order, we will issue the refund immediately. Please let us know what you decide, and again, we are really sorry for our mistake." January 2022?!!! So not acceptable. They take your money and no product is ever delivered. Never going to order from these guys again!

Excellent customer service and post purchase care.

good website to use with great product selection

Everything I have purchased is great!

Worst business I have ever dealt with. Ordered a unusual sized a/c register. After placing the order noticed that it would take over 20 days for the item to even ship to my house. Contacted plumbers stock and they informed me that they cannot cancel the order cause it was already placed with the manufacturer. I recited their refund and exchange policy to them which clearly states, “ Orders can be cancelled at anytime before shipment. To cancel your order, please contact our customer service department. There are no cancellation fees as long as the product has not been shipped. If the product has been shipped it cannot be cancelled. The customer will need to receive the item and follow the return policy.”. So they then proceed to tell me they are rerouting the item to their store and then once it’s received they will refund me my money. My refund has nothing to do with the item being sent to them, they can refund it without having the item based on their policy. ***be warned shop with someone when*** ***worst experience I have ever had ordering anything ***

Inept customer service rep is also an understatement. Rude person is so aware of how inept he is at customer service he won't tell you his name. Ask for his supervisor and you get put on hold until the line just goes dead. Call from a different line and caller id instead of picking up the line just goes dead. It is impossible for this business to operate this way and be anything but a scam.. What they tell you is in stock, isn't.. When they tell you they will order, they screw up the order.. Stay away from PlumbersStock at all costs..

Love the styles and options that they offer on the site.

I ordered a part from PlumbersStock on Tuesday, August 10,2021 and paid for 2-day delivery. After completing the purchase, they stated they would email a copy of my Invoice. Thursday, August 12 and I hadn't heard anything from PlumbersStock (expecting to receive the item on the 12th). I called and a guy answered the phone but I could barely hear him as it sounded as though there was a party going on. Anyway I asked about my purchase and he said he'd send me a copy of the Invoice along with tracking information, saying the item had shipped. I received the email and much to my surprise, the 2-Day shipping I paid for turns out to be SIX DAY SHIPPING - the part won't arrive until Monday, August 16th! I called back and emailed them asking what was going on but haven't heard back - today is the 13th! Called again today and got a recording to call back. Turns out these bozos didn't ship my part until YESTERDAY, August 12th!!!! but charged me the extra $17.37 2-day shipping fee!!!!!

Worst experience shopping. I ordered something on June 15th, that was available based on their website and it was supposed to arrive in 2 weeks. It's Aug 10th and it has not arrived yet. I paid money to expedite the order, they took my money although they didn't have the part available. DOn't trust what their service Reps say nor what their website says. I have called numerous times and each time they tell me, 2 more weeks. SAVE YOUR TIME AND AVOID BUYING ANYTHING FROM THEM!

I ordered a specific part number, they sent me a universal part which I can get get on Amazon for less the price with free shipping. No inform when item is ship, no reply email. I regret buying from this company, wasted my time and money, my toilet's still leaking. Unreliable company.

There are so many design options and ways to rethink my home's design. I love the way I can easily purchase the items that I love the most.