Great prices and customer service. Phone works well and I'm very pleased with everything about this company. Thank you for everything that you do.

I was helped in online chat by RP CS Stephen. He was professional and friendly, and provided updates along the way. It made for a pleasant support experience!

Billed For Higher Rate Plan I signed up for a $120 annual plan, and was billed for $180 annual plan, even though I printed the confirmation of the $120 plan. I spoke with customer service. They placed me on hold numerous times where the rep repeated the same thing over and over again, telling me that the rate, confirmed on their website under my account, was only for new customers/plans, then hung up on me. I tried submitting a ticket with no response, not even a ticket number. I then tried support email, only to be told eventually that the phone rep, who had hung up on me, had resolved my problem!

I have been with RedPocket for years. Suddenly my data was getting used up when I hadn't used it. All apps were shut off, etc., All I got was the runaround. RedPocket makes it very difficult to see data usage breakdowns and will not send the information directly unless you email customer service. I have an original $10.00 plan for 1 GB of service, and I think they are trying to force me out of it as their prices have quadrupled.

Understood the problem and resolved it quickly.

CS Miel is excellent and help with my every question! Thanks very much CS Miel!!

Just got done changing our Red Pocket cell service from CDMA to GSMA on two phones using the online Chat. We made the switch because there are a few places we regularly travel to that GSMA has coverage and CDMA does not. The CS agent was awesome getting the phones switched over. By the time we were done switching things over, both phones were already ported to the GSMA SIMS and working perfect.

RP CS Stephen did an amazing job taking car of my issue; he knew what to do almost right away!

CS Leslie was amazing and really went above and beyond to help me out. Great overall service at an excellent price.

Leslie quickly identified what I needed to do and I was able to resolve my issue in a few minutes.

CS Leslie was prompt, courteous, and helped me resolve my issue getting hotspot working very quickly.

I can't say enough good things about CS Leslie. I have worked with her on the technical support chat at least twice. She is well-informed, patient, very responsive, keeps me informed when she needs to take just a few more minutes to investigate an issue, and so on. Very very good agent. This kind of tech support is what keeps me with RP, in addition to great RP rates.

I've had red pocket for a little over a year and have had difficulty keeping my phones active even thought I use auto pay. The last outage I had to call support eight times before my problem was corrected. Two of these times I was disconnected and had to start the process from scratch. I spent in total four hours on the phone, mainly on hold, waiting for my problem to be corrected. Unfortunately this isn't the first time this has happened but it will be the last. I can see another carrier in my near future.

RedPocket offers such a great value wireless service at a price far lower than the big retail wireless providers. Granted that the data speed may at times be not that great but in most locations and most of the time, they are quite fast and more than sufficient to be used on the go. Their customer service is also great despite the fact that it's a small company and they don't have enough support staff. Big wireless providers with so many support staff on their payroll even lags in the quality and speed of their customer service. So, RP is definitely better in that category. Only feedback I have is that RP should make the self services be easy to understand and that they should go through smoothly without the need of their customer support. They could improve their web tools and apps to these self services with the right information and reliability.

Agent CS Stephen was very helpful and tried to resolve my issue with great support.. thank you so much

I had tons of problems with setup of my account - your website is not good when it comes to transferring an account there. The chat person (RP CS Shirley) was very helpful and got my problems solved. I was going to leave and ask for a refund, but she got everything taken care of and working. As to the website, instructions don't always pertain to actual process, automated emails didn't send, in places instructions say "you can do xxxx" but don't actually tell you how. It was very frustrating.

ported a number and verified the wifi calling and hot spot features before I ported my number and guess what non of the features are working till I contacted support to get them fixed. So far so good we will see how it goes when I go overseas.

CS Leslie got to the problem and the solution right away, and she is very friendly to talk with, it has been great talking to her this morning.

Leslie was a great customer service rep. She answered all my questions and provided the best solution for my needs. Also red pocket customer service as a whole has been spot on since I have been a customer.

Personalized service. Excellent English. I was very satisfied and pleased at the conclusion of the chat.