I LOVE RED POCKET MOBILE. PUT INTO SIMPLEST TERMS, Red Pocket Mobile has well-beyond exceeded ALL of my expectations and requirements whilst I was determining whether or not to switch from my previous provider. I am beyond satisfied with the services I am receiving, and plainly love and cherish the fact that I am able to properly utilize my phone again without an infuriating interrupted total loss of service whilst attempting to make outgoing or receive incoming phone calls and text messages, and/or while utilizing mobile data. I'm a full-time Graduate Student, and the stunt my previous carrier pulled would've forced me to purchase a brand new phone to be kept on their existing network, which I cannot afford; Red Pocket Mobile saved me a lot of funds in the long-run by not having to purchase a new device to utilize my previous provider's network, and I am beyond grateful to still be able to receive the same services I had before at a more affordable price. Not being forced into a contract through Red Pocket Mobile is also very comforting and accommodative— The selection of cellular network providers are excruciatingly limited within my local vicinity, so lucking out and finding a provider that's actually reliable, i.e., Red Pocket Mobile, has been an absolute blessing to me.

Stephen was aware of a company change that had prompted my need for help. He explained it clearly early on and reassured me there were no issues on my account.

RP CS Jennie has excellent service. She is an asset to Red Pocket and her help made me more loyal customer!!

I've been with you guys since 2019 when I tried you guys since then I put my mother my wife my granddaughter and one of my sons are currently using you guys you can't beat the price keep it reasonable.

RP CS Stephen is the CS you want! He is patient in trying to understand your issues and are technically savvy in fixing them! 5 stars!!!

Redpocket mobile was unable to get my device working on their network, since they already billed me I asked for a refund. They said I should get a refund in 7 to 10 days but then they cancelled my number that I have had for over ten years and after 4 days they still have not been able to get my number reinstated so I can get my phone working with another provider. They keep telling me they are escalating the case and to call back in 24 hours. Every time I call back they have a new excuse including that no one is available with "higher support". I have spent over 6 hours on the phone and in chat sessions and still no resolution.

I've been a customer with RedPocket since May of 2020. I like that about 50% of the time I have good service. It's unlimited talk, text and data, which, for the money, is a very good deal. I like that I can pay one time a year for my cell phone service and not have recurring payments. One negative is that there is voice lag time: often I end up speaking over the other person which makes me appear rude, which in a professional situation, is not a good way to present myself. Two: customer service is poor. The Help Page on their website is horribly outdated. The help page should be able to present clear directions on, for instance, how to set up your voicemail. I've currently been nearly four months with them not being able to figure out how to get my voicemail working. Three: If you try to call in to get help with something like setting up voicemail, you can sit for more than an hour. They spend ten minutes verifying all your information despite the fact that you are talking with them on the phone and they can see all this information on you. They don't keep notes on what steps you've already worked with them on or email you to confirm the instructions they've given you. Of course their call center is not in the US and you never talk to the same person twice, so you have to start all over. It's a waste of my time, which is extremely frustrating. Four: I have calls drop at least once a week. Five: at least once a month I receive a message: "You are roaming" despite the fact that I am within a block of a tower near my home. When this “roaming” problem occurs, my phone is not able to be used to make calls. I turn my phone off after this happens and about half the time it solves the problem. Usually I end up waiting until miraculously the problem solves itself. They cannot give me an explanation as to why this happens. Again, as a professional, using a cut rate system, makes me look cheap, but I am not certain if other phone carriers are much better.

Stephen answered my two questions quickly and accurately.

The customer service rep Jan was a huge help. He was really patient and professional and solved quickly solved my problem.

I have purchased multiple Sims for multiple devices. I love the reliability and I love the speed of the networks.

cheapest plan ever

very resonable annual [plan for peaple not using lot of data as me, the customer service is great too, I just chat online with , CS Leslie, she solved my problem in minute. thank you

Can't beat the price, and once it's working... it works. BUT the constant text messaging received on my two phones re: "your Red Pocket plan expires tomorrow" is WRONG. I have Ebay purchased and activated annual plans on both of phones and neither is due for renewal until spring of 2024. My Red Pocket online account CORRECTLY shows the accounts on both phones are good until spring 2024. And... the each month on and after the appointed dooms day... both my phones continue to to receive and make calls. I get that Redpocket is a great value, but be prepared for some wrinkles...

Great deals and service

Victoria was helpful to addressed my queries. Appreciate her assistance and very supportive.

Victoria was instrumental in assisting me with two problems this evening. She was very patient in helping me to get signed into my account after verifing who i was. Then she help switch my phones out.

RP CS Jennie was very helpful in the assistance. She was supportive and handful.

CS Stephen was a huge help. Super quick and solved my problem. Very professional.

Great customer service and quick delivery !

Jan fixed my service and was pleasant about it.