Far exceeded expectations on all counts. Honest, prompt, polite and very knowledgeable about the product range. Rob delivered perfectly on our request, going above and beyond to make sure we were happy with our purchase. Absolutely 5 star customer service - many other customer service teams in other companies could learn from him. Thanks Rob 👍

Very professional and polite Rob went above and beyond expectations Very happy with the service and the curtious call after purchase

Made buying a car painless and comfortable whist not going over the top non thrills or spills just straight forward information and advice I am extremely happy with my new car

Rhys and Ed as always offer fantastic customer service. Nothing is ever too difficult and they are always so helpful with any problems or queries. I have bought many cars from the branch and wouldn't go anywhere else.

A good stock of quality cars. Staff were very friendly, informative without being too pushy. Our purchase was dealt with quickly and efficiently. We were kept informed at every step of the transaction.

Rhys dealt with our recent purchase of a CR-V. Everything was handled professionally and in a friendly manner. Despite Rhys being a Liverpool FC supporter we would recommend him to anyone wishing to possibly purchase a Honda. As to the car- very impressed although we are still trying to work out what some of the controls are, just found a coffee cup indicator which relates to driver attentiveness. Also a mention to the gentleman in the service department who assisted with an issue with our previous vehicle.

This was my first ever purchase of a car being a single woman, Will put me at ease and made the transaction a worry free & delightful experience keeping me posted right the way through, making my purchase an absolute pleasure. Thanks Will, for all your help.Oh, and the car is a dream👍

First-class service from Glen. Kept informed from day 1 to handover. Highly recommend.

Brilliant service from Darren Briggs at JB Hyundai in Cambridge, he really couldn't have been anymore helpful and I am a definite convert to Hyundai and John Banks, worth travelling from Peterborough to have such a good experience. I also love my new Santa Fe!

First class service! This is why I now buy Suzuki as the customer service is so good . Rob looked after me really well. He always goes that extra mile to make the process as smooth as possible Thankyou

Great service from Ian at Honda Ipswich who helped us to find our next CRV. Many thanks!

Once again I was greeted by a courteous and helpful salesman , Rhys . He helped us with our previous car and has always been helpful if I have had any queries. I like the personal touch to myself & husband. The new HRV is as good ,if not better than our previous HRV. The brakes are much smoother than the previous model which had always been a bit sharp. I like the new colour , Crystal Red. I am very happy with Honda and we have been with you for many years.

Excellent service from the Honda team in Ipswich. In particular Rhys from the sales team who was excellent not only through the sales process but has continued to offer excellent help post the sale. Really enjoying my e:NY1.

We have purchased three CRV’s through John Banks and have just received our new HRV. We can’t fault the customer service we received through all the years. Rhys helped us to choose our car without any pressure to purchase. The new CRV has grown in size and price so it didn’t suit our taste for our next car. Rhys contacted me when the new ZRV was released and I had a test drive. This was a nice car to drive but I didn’t like the styling. The HRV is perfect for our driving and looks great. The after sales is good and everyone is always happy to help with any questions or help. Thanks to everyone at John Banks.

Helpful and supportive through getting a new Jazz.

I had a really good experience buying a Dacia from John Banks Ipswich. There was no hassle or hard sell and they answered all my questions and made it enjoyable. Glenn was excellent. He wasn’t at all the way some car salesmen are, he was normal and friendly, which is what customers actually want. I tried to use another dealership before going here and they lied to me and made me feel stupid and anxious. If you want to purchase a car and be treated like a human I would say you will be looked after here.

I had paid a reservation fee to test drive a car at John Banks Renault Cambridge. While we were happy with the service we received on the day we visited, there was absolutely no intention to refund us after we decided that we won't go ahead with the purchase. I have phoned and emailed more than 10 times various people for the last 4 weeks and I was given promises that I will be refunded, but that never happened. I don't understand if that is on purpose or they just don't want to bother. Of course, the reservation fee is 99£, which means I cannot claim the money back from my credit card company as the law states that this can happen for charges above 100£ only. I am pretty sure that if things were the other way around, they wouldn't be so relaxed with me owing them money. The last person I contacted there is Michelle Morris who never bothered to reply to my email. How typical...

Rang John banks honda colchester for a civic Was interested in car Asked about px and he used we buy any car for my van Offered 100 below what we buy was offering I said maybe I'm better off buying car and then selling van on auto trader The line then cut off Will never use again Call made 11/11/2024 0900hrs

Rhys is very helpful and can explain all aspects of the car. He is the best car salesman I have dealt with

Excellent team at Ipswich Honda. Special thanks to Rhys, who has always found the right car to match my needs over the last few years. Super approachable and I appreciate the hassle-free process.