I have been using Arthur for a few months now, and the software has made running my portfolio so much easier, but none of this could have happened with out the AMAZING help of Kathryn M*Sp*dd*n, she made the integration between Arthur and XERO a breeze . I highly recommend Arthur, and their amazing support team.

I'm finding the ticket service extremely good with Arthur Online. One of the team, Femi O, has been an absolute star and helped me with multiple issues, quickly too. Thank you

I work with Kevin ever so often on creating individual reports in Arthur Online, to support our Business needs. Every time he is very friendly, keen to help and profiding results in a timely manner. Couldn't wish for a better service from him. Thank you!

Nigel responded promptly and was able to show me exactly what I needed to do to solve my issues, with clear instructions and screenshots.

Great and fast service resolving my issue, thank you Nigel!

Nigel is always very helpful with all issues. He responds promptly and explains exactly how to resolve the issues at hand.

Prompt responses, clear troubleshooting, and user-friendly interactions.

When learning how to use Arthur and customising it for my business, their Head of Support, Nikoleta, has been a huge help and very responsive.

I am tenant who was using this online portal to access documents. I need to access my tenancy agreement ASAP! This site has crashed and I'm not getting any response from customer service. I've emailed, called 3 different departments and left messages. No one is returning calls! Hopefully someone from the team will read this message and get in contact with me

Kevin was really helpful with my query and explain exactly how to get my report.

Nigel provided a prompt response to my query and I was able to identify and resolve the issue within a couple of minutes.

Nigel was extremely helpful and fixed my issue wiyhin minutes. thank you

Had a great session with Nigel this afternoon, he knows the software thoroughly and this gives me confidence that I can learn from him to move forward with my learning as there is lots to get through! The software looks great, glad to to on board!!

Issues dealt with quickly and extremely helpful. Huge thanks to Nigel who was very helpful and dealt with a new query in amongst the initial issue with no problems.

Arthur offers a valuable software solution that's worth the investment, despite some challenges. While the program can be complex with occasional glitches, the support provided by Nigel has been outstanding, always quick to respond and very helpful. However, contacting support can sometimes be difficult due to a lack of phone lines, impacting the resolution of issues like the rent calculation error. That being said, the ticketing system generally functions well, thanks to helpful team members like Kevin. Overall, Arthur provides solid support and good value, but there's room for improvement in accessibility of assistance.

The platform is very useful, you can absolutely anything you want, they way you want, super!! i had an online meeting with Nigel Asamoah, talented and helpful to describe him in two words.

Nigel's training session was really good .Clear and engaging. Highly recommend him!

The company’s support service is disappointing. The chat system is not user-friendly, raising a ticket is cumbersome, and responses are neither quick nor concise. Additionally, the software itself is not intuitive or easy to navigate. Effective customer support is crucial, and unfortunately, this is an area where the company falls short.

Arthur system is very user friendly and easy to use. It has allowed us to systemise our property management business freeing up more time. I would also like to mention Max Grey, he has been very helpful and patient with us on all the quetions and queries we have had.

I am pleased with how responsive the team have been with addressing any concerns or difficulties we have had. Nigel has been particularly helpful in setting up our application form and integrating our contracts with the system, even responding on weekends or after work hours.