Spoke to Casey on live chat, very quick response and super clear answer to my question!

fast service and good information

Spoke to DONNA via live chat! Super quick responses, extremely helpful and knowledgeable. Very good outcome, felt very supported. Thank you Donna 😊

Misleading! Bought from Nz with the impression the blood was tested in Wellington.. However after enquiring where my results were I was told it was being sent to the UK! Well over a month and several conversations with customer service later I do not believe my results were real at all. I have some known intolerances to Alliaceae and Solanaceae foods however non of these were flagged, whereas it indicated I have intolerances/allergies to food I've never had a problem with. I found it difficult to get straight answers from customer service regarding the location of my blood sample and how the were going to uphold the customer garuntee of getting your results back within 10 days of the lab recieving. Funny enough, I recieved my results the day after I enquired about potentially getting a refund as it was on day 9 waiting for my results. I think they sent me some bogus results to avoid giving me a refund.

Test was comprehensive and arrived with results at the expected timeline.

Jess was very efficient and prompt in dealing with my issues. I loved having a friendly, professional customer service advisor. Thank you I am looking forward to receiving my results.

Took ages. Results weird. Very inaccurate comparing with doctors tests. Not worth the money.

Product never arrived

I really enjoyed how easy this was to do and I am blown away by my results. Since eliminating the foods I’ve had a noticeable change in my gut comfort and zero bloating.

I did not have success resolving my isue online. Brian Barratt turned a problem/compaint around, he went the extra mile. His emails were personal, which is so appreciated in this day and age of AI. I taught sales/customer service for Dixons and am passionate about customer service. So a big shout out to Brian.

I had ordered a test some months back and a Due to life circumstances, I was not able to send in my sample. I called to see if I could still do it several months later. Terry was very helpful and gave me a new form to fill out. It was a simple chat and I can now go ahead with my hair analysis. Many thanks, Terry.!

A huge thanks to Shawn (Online Chat)for helping me out, much appreciated, looking forward to the results. Thanks Glenda

Shawn was very helpful and everything was resolved very quickly thank you

Chat with Emily was very helpful - clear and concise instructions to progress my order. Thanks Emily!!

Getting the kit and doing the test was easy. Good clear instructions. It was hard to know where the test was in transit and I started to worry that it had got lost. 4 weeks is a long time. However I was notified when it arrived in the lab in the UK AND THEN IT WAS PLAIN SAILING

I just had a chat with Jordan. She was great. Very polite and informative. I was wondering where is my sample as I sent it one month ago already. She was super helpful. She informed that it arrived yesterday to the UK. So it would take 3-5 business days to give me the results.

I was having some technical difficulties so reached out via chat. The representative who assisted me was Emily. She was very prompt, pleasant and efficient. She helped me sort out the issue quickly. A big thanks to Emily!

Have no received anything in 4 weeks. If I don't hear soon I will get paypal to refund my money.

Ce test apporte beaucoup d'informations qui semblent très pertinentes et aidantes pour diminuer mes symptômes gastro-intestinaux. Très bon rapport qualité-prix et excellent service même après vente

I initially read on the website that it was New Zealand based, as well as the postal return to Wellington, NZ. I’ve just found out after 2 weeks that it’s still on its way to the UK. More clarification about this should be made evident on the website. I’m now very nervous when or if I will even get sent my results. Hoping it wasn’t a waste of money and it will be processed promptly on arrival.