
Michael Pedrotti
Philippines | 11 June 2023Tracking number: EEUS001500219PH0 Package has been sitting there since May 9th (over 1 month waiting in one spot, nearly 2 months total shipping time) Contacted our local post office and customs. The package simply doesnt exist. Avoid at all costs!

Annie Lim
United States | 11 June 2023I ordered a bag from Amazon Kipling UK store and the delivery was handled by this company. Amazon tracking has been showing the item is expected to be delivered today so I've been waiting at home for the whole day but nothing comes. I just went to Amazon website and from my order list I can see the shipping status of the item is still "Package is out for delivery", but when I clicked into the order of this item, it says the package was delivered yesterday at 5pm!! I've been at home the whole day both today and yesterday but no delivery at all! What a fraud! Kipling UK sent items via DHL before and DHL always made the delivery on time and the tracking info accurate. This Asendia is such a scam.

Chris Griffin
Canada | 11 June 2023I bought my package on like may 25th and it still has not arrived. My tracking number is EEUS001991870CA0 please let me know what is going on. If I have to pay extra to get it shipped through a different service I will gladly do that. The service I am receiving through asendia is very worrisome.

Ger van
Netherlands | 11 June 2023Ondanks Etsy bericht dat het is bezorgd, geen pakket ontvangen. Onvindbaar tot nu toe. Tracking number 420917169400109206094953374555 Datum Locatie Gebeurtenis 02 jun 2023 18:46 Netherlands Delivered 01 jun 2023 20:06 Netherlands Arrived at delivery centre 01 jun 2023 20:03 Netherlands Handled by local carrier 01 jun 2023 19:03 Netherlands Out customs authorities 31 mei 2023 15:50 Netherlands Out customs authorities 31 mei 2023 15:37 Netherlands In customs authorities 31 mei 2023 15:36 Netherlands Arrived at destination 25 mei 2023 08:07 United States Departed Asendia facility 24 mei 2023 16:45 BELL, CA, 90201, United States Dispatched by US Carrier

Krask
Canada | 10 June 2023I was quite worried because of the reviews posted here but I’m glad that it actually came. The package was a bit damaged but the items in there were fine.

Julie Toucourt
France | 10 June 2023Commande expédiée le 2 juin devait etre un cadeau de fetes des meres et ce jour, 9 juin, ma commande est bloqué en mode "arrestation" depuis le 6 juin. Et la je lis que ma mere peut avoir a payer des frais de douanes !! Pour un cadeau elle va devoir payer ???? Mais ou va t on ??? OU EST MON COLIS ???? n°FRA49901340125

Karen
Mexico | 09 June 2023Tracking UY014885426FR I placed an order a month ago (UY014885426FR) which was sent but not delivered. In the shipment confirmation email I received from the website, stated that “my shipment would be delivered in the next 7 - 11 working days” but unfortunately 30 days later I’m still waiting for the delivery, update, or any information related to my package. While checking the status of my shipment from the site I made the purchase, says it was “DELIVERED” but I haven’t had any update from my purchase to date. I tried to track it directly from the Asendia website but it just shows that my package is stuck in another different city since May 13th with, repeatedly, no further details or movement. I would highly appreciate any updates regarding of my package, some guarantee that will be shipped to my address as soon as possible or reason behind the delay and lack of information. It’s my first time expecting a package delivery from Asendia, unfortunately this is an unnecessary disappointing first impression with the service, thank you for reading.

Brooke Maddow
United States | 09 June 2023My package #AWG10000000466453 has not had any updates since may 22nd! I ordered through Amazon and didn’t expect to get scammed with not getting my package!! I cant even check on where my package is through the asendia site. It states “item can’t be found.” I want some clarification on this and I want my package. My package was also supposed to come on the 5th and it’s the 8th

Darren Burgess
Australia | 08 June 2023Happy with postal service,was able to track all the way,and 13 days from purchase to delivery from America to Australia thankyou my parcel arrived in good time and in great condition Regards Darren

Eston
Singapore | 08 June 2023Hi, my package shows departed on 4th June but four days has passed no updates. Could you please kindly help me check if there is any updates or delays? Would really appreciate your help. Thank you! Tracking Number: LV735883331US

Mick Brun
Denmark | 06 June 2023I have not received my parcel from you, and when I use the so called contact formula, I get no reply. When I post my experience here on Trustpilot, you delete it. Package not moved since 26-5/2023. Not possible to call anyone to clarify what is going on, always a good indicator of a bad company.

Alejandro T
Colombia | 06 June 2023Pueden porfavor dejar de escribir respuestas genéricas!!!, quiero una explicación coherente de porqué los paquetes con destino a Colombia no aparecen o no hay información sobre ellos, tengo 1 paquete que cumple 3 meses desde que fue enviado y nunca llegó a Colombia!! Asendia es una estafa, desaparecen los paquetes y después dicen que tenemos que contactar con el vendedor, cuando Asendia es la que se encarga del trámite y envio del paquete, que sentido tiene!!! RESPONDAN

Michael B
Denmark | 05 June 2023Package has been stuck in Eindhoven for a long time now, with no response from the so called support. RV001009235FR A shipment from the Netherlands to Denmark should not take this long. An order from hhv.de with ups took only 2 days to arrive.

Daphne Ting
Singapore | 05 June 2023I have A LOT of parcels stuck with Asendia. Qxpress doesnt pass to Singpost anymore and pass it to Asendia instead. Since “customs clearance” on 20th May, ZERO updates till now. Example of one tracking: QSP144881934 I have a lot a lot of parcels like this, and will gladly write another review with many more tracking numbers. My customers are all asking me for updates. I have wrote into Asendia twice with no reply. Their contact form don’t have an email portion so how they gonna get back to me anyway??!!

Samsaw Scarface
France | 04 June 2023Des mauvais,des employés incompétents... Deux colis perdu sans savoir où ils sont,ils ne viennent pas au domicile car aucune notification,aucun mail RIEN 😡et ils font croire qu'ils sont passés, mais Non ..!! Des fainéants qui me font gerber🤮

Momo
Australia | 02 June 2023My parcel tracking S00002590814 to Australia has not moved for 9 days and they’ve had it since the 11 of May, it’s still in the USA after all this time. What’s worse is the lack of response to my emails. Avoid this company at all costs. Maybe you should respond to emails then we wouldn’t have to resort to leaving negative reviews. I paid over $200USD for shipping and this delay and level of service is unacceptable.

Kaled C.
Colombia | 02 June 2023De verdad que esto parece una estafa, cómo es posible que mi paquete RL969579907CH, que se supone que venía desde los Estados Unidos hasta Colombia termine en el Reino Unido? y, actualmente, esté en un lugar "No disponible" o desconocido: Apr 12, 2023 8:41 PM TRANSPDEST Transporte al destino Not Available Mar 24, 2023 7:37 AM TRANSPDEST Transporte al destino SPI LONDON AIR Ni ustedes mismos saben donde están los paquetes, y eso no es lo peor, lo peor es que casi todos los paquetes con destino a Colombia están así, gente, chequeen ustedes mismos a través de: https://tracking asendia com (cambien los espacios por puntos) usando el número de seguimiento de 13 dígitos (ejemplo: RL969579907CH) y lo verán, den la cara y digan si va a llegar o no, rindan cuenta, digan que pasa de una vez, dónde está y porque los paquetes están así " ##, Not available, In Transit", ya he visto los de otros usuarios que han dejado comentarios y están así.

Gabriela Cisneros
Mexico | 02 June 2023Ya va más de una semana sin actualizar mi pedido, sin embargo en la página de la empresa de envío dice que ya se entregó, pero en Asendia sigue en tránsito. Como puedo saber si mi paquete ya llego al país, y qué empresa me lo va a entregar? El número es ASDE10001563519311

Antoine
France | 01 June 2023Parcel not delivered because "delivery point not found"... but the delivery point is in front of my appartement and does exist. Worst delivery experience ever. Avoid them at all cost. In addition, after sale is unreachable. Tracking number : LZ450891734FR

Maria Funch
Denmark | 01 June 2023Jeg havde læst anmeldelserne og var blevet noget bekymret, men pakken kom fra USA uden problemer indenfor tidsrammen.