Very informative, the sales guy knew his stuff

I liked how your showroom at Staples Corner is organised. It was easy to see all the options I was interested in. The sale person was knowledgable and very helpful. It was easy and straightforward to organise the finance arrangement.

Emma was fantastic really informative and took the time to explain everything. the whole process from start to finish was brilliant!!

We spoke to the salesman ( Andrew ) for a few minutes telling him what we need in a mattress and within 5 minutes we had picked our mattress

It was a simple query re a price increase on a product i recently ordered and wanted to re order but it had gone up in price

staff made sure we made the right choice staff were helpful would highly recommend

I was properly advised and helpe me selecting the best product and also I was valued as an important customer.

Friendly abd knowledgeable sales assistant

As I said in response to your survey yesterday, good service and you had what we wanted.

The assistant was very helpful and polite

I found the staff at bensons for beds hedge end store very knolagable and very polite. They answered all my questions. And were very friendly.

I gave you 5 stars because you did exactly what you promised when I made my purchase. Your delivery was on time. I had been given notice of the arrival time and your delivery driver, Joel, was courteous and efficient. Thank you!

Whole experience was fantastic, from sales in the shop to fast delivery, and polite drivers.

Staff were very helpful and knowledgeable

Andy was very friendly, helpful & efficient. Looking forward to receiving our new spare bed….

Very helpful and explained all about the mattresses. Excellent service. N’tisha was very knowledgable.

Assistant helpful

We bought a Staples EcoLatex Refresh Pocket 3000 3 years ago from Bensons Telford store and feel very strongly that we were mis-sold this mattress. We chose this mattress based on the store manager’s recommendation that we needed a hard spring mattress due to our sleeping positions and pressure points, but with the comfort of the in-built topper. We were not told that the 50mm thick topper was allowed to collapse to up to 45mm within three years, leading to both my fiancée and I now suffering poor sleep and back pain. Bensons sent an assessor out to ‘measure’ the settlement, however they would only measure this from side to side not top to bottom which then didn’t take into account the full settlement. There was no account taken for weakening of springs or the bagging up of the fabric in the mattress in the last bit of remaining topper. We are left with a very expensive, very uncomfortable mattress which has only been slept on regularly for 12 months.

Fiona was extremely knowledgeable and professional. I discussed with her what I had in mind. Fiona responded - expertly guiding me towards mattresses that suited my requirements. This led to a very effective experience and purchase.

The person in store was very helpful without putting any pressure on. Unfortunately it seems the great sale prices advertised online only apply to beds that aren’t in stock which is disappointing and feels like a trick to get you into the shop.