Had a problem with a kettle purchased and Sean initially didn’t want to assist. Clare then took over and resolved my issue virtually immediately. Given the service I received from Clare, i am giving swan another go. Thanks Clare ☺️

Clare communicated quickly and efficiently over an electrical issue I had with my Swan kettle. She arranged a replacement which was delivered promptly, Thank you Clare

Clare from Customer service really helped me and sent a replacement out. Lovely kind helpful lil lady 🌟🌟🌟🌟🌟 Excellent Service 👍

Superb customer service Allison was friendly, professional and extremely helpful. The best customer service that ai have experienced in years! Highly recommended Swan products and their aftercare.

I emailed Customer services as I had not received an email confirmation of my order. Tracy was very prompt in responding to my query and confirmed the order confirmation had been sent to my default email (my fault for not checking) and shipment was on its way. Very impressed with Customer service efficiency, hoping the slow cooker will be great too! Thanks Tracy!

Tracy at Swan has been great with my missing order. She is sending me another hoover with a different delivery company. She has been very polite and kept me updated every day. Very impressed with her customer service at Swan.🦢

Allison has provided excellent customer support- she responded promptly to emails,, and resolved my issues with speed. Great customer service 🙌🏻

Unfortunately I had an issue with my digital kettle not working properly, so I contacted customer care this morning they resolved this issue extremely fast and efficient and now my new kettle is on its way. Thank you Tracy

I bought a lovely kettle from Swan through Amazon. Unfortunately after the warranty expired, the kettle kept tripping my kitchen electric. Despite being out of warranty, Swan customer service emailed me and offered to replace my kettle. Customer Service advisor Chioma was so lovely and understanding. I am very pleased with the after sale service.

I recently contacted Swan’s customer service regarding an issue with my microwave, and the experience was nothing short of frustrating. From the moment the call was answered, it was clear that customer support was not a priority—background noise made it sound like I had dialed a school playground rather than a professional helpline. The representative had no interest in assisting me, offering no troubleshooting or solutions, and was more focused on rushing me off the phone and back to the retailer. What’s even more disappointing is the so-called “manager” responding to negative reviews. Instead of addressing service failures at the root, they seem to be performing a junior-level task—surely, their time would be better spent improving training and operations to prevent these issues in the first place. This experience has made one thing very clear: I will not be a returning customer. The combination of poor service, subpar product quality, and inflated prices makes Swan a brand I cannot recommend. I’ll certainly be sharing my experience with family and friends to ensure they avoid the same frustration. Lesson learned. Update - Swan have requested my details to ‘better understand’ the matter. Not sure what is so difficult to understand from my honest review.

Fantastic service , our vacuum lost suction after a year and a replacement was sent out, unfortunately the replacement wasn’t as good as the original due to the original being discontinued, Tracey at swan was happy to replace the replacement with a better spec vacuum free of charge Amazing service , best I’ve seen in a long time

Very helpful lady answered all my questions Great to speak to an actual person rather than a robot Would certainly recommend swans help line

Faulty water tank on my floor cleaner, new one despatched as soon as I contacted Swan, excellent service

Our Swan Kettle broke after 13 months and the team at Swan could not have been more helpful. Very quick to respond and were more than happy to send us out a replacement without asking us 101 questions like so many other companies do! Thank you very much - excellent customer service.

Tracy who handled my product problem did a great job understanding what had happened and sending clear requests for further information that resulted in the product being replaced. Thank you

Brilliant company alway there to help. Tracey was brilliant sorting out my replacement. Will buy again

Diane at customer service was really helpful. She called me back and sorted out my query. Thanks Diane.

Excellent customer service.

I contacted Swan after my Alexa kettle died fortunately I was within warranty and after speaking to Holly via email she sorted it and are sending a new one ....thankyou

I ordered a swan product last July and reported it to have a few faults. After 2/3 emails they have offered me a replacement Great service