I recently ordered one of the wonderful Festive Hampers, but unfortunately due to a problem with a delivery partner the product was mislaid and wasn't delivered. However, once the excellent Customer Service team at Hampers.com got involved they very quickly resolved it and got a replacement hamper package despatched and delivered within 24 hours and even included some delicious "extra" hamper tea-time goodies too as a gesture of goodwill. Special thanks must be credited to Chisom who took control of the situation, kept me updated and fixed the problem swiftly.

Great hamper- arrived on time.

Contact from the company helped me send this to my Family in Orkneys and it arrived before Christmas

I can answer with one word.....STAFF. We had a mass of problems with DHL whereas I contacted Hampers.com dealing with Annette who was superb who brought in Steve who was brilliant and through his diligence all got sorted.Well done everyone.Regards to you all......David.

Perfect communication throughout

Top service from the company but you really need to change your courier maybe DPD or DHL l evri are absolutely useless they have had my parcel for 4 days now. Considering that I paid for next day delivery its not really acceptable. On this basis I am unable to recommend this company.

I have been blown away by the customer service here after I contacted them. Steve has been brilliant regularly e-mailing me on the Sunday before Christmas and until the delivery ( next day). Genuine caring customer service and the recipient of the hamper absolutely loves it. Will definitely be using this company again and can 100% recommend. Thank you Steve and Hampers.com!

Finley in customer services turned what was rapidly panning out to be a farcical disaster with the first courier company (Evri), into a success - he jumped in, arranged another courier express (DPD), and saved the day - so thank you Finley - hampers.com have got themselves a star.

Easy to order, on time delivery and plenty of communication.

Great selection of hampers and superb customer service from Steve in rectifying address error i had made. Will definitely order again. Adam

Review left on the wrong site. I am so sorry. Thank you for your great communication. Shame I didn't use you guys!

Beautifully packed! Excellent products and delivered on time for a Xmas surprise! Thank you

My order was easy to select order and the delivery was on time

Website was clear and easy to understand and use. Fast and easy checkout using PayPal. The delivery was on time and driver was very helpful, helping my elderly relatives with the hamper at the point of delivery. Overall the communication was clear and customer service was of a high standard.

Absolutely delighted, beautiful hamper, top quality goods, and a great selection of items for the price. Really good value, beautifully packaged and no fuss website. Kept updated on delivery, everything went seamlessly. There are a good few retailers out there that could learn from you! Have ordered a second hamper as a gift for another family member! Thank you so much!

Delivered as a gift to a colleague who had done an amazing job and turned up on the day expected (next day delivery) as described - she was very happy

Absolutely AMAZING service!!! The hamper is STUNNING! Absolutely perfect. Customer service, especially Steve, was incredible! I ordered the Xmas hamper early and put the wrong date in, I sent an email to change it, Steve messaged back straight away and updated my order and nearer Xmas emailed me to confirm all was still going ahead accordingly. Very kind, friendly and super efficient service. Will defo use these again. We also recover 25% off after our original order so ordered another for a friend and they are both absolutely stunning! Great selection, great offers, and customer service is exceptional! Thanks Steve and Hampers! Have a great Xmas all.

Super easy to choose a hamper and arrange delivery to family in Somerset from New Zealand.

Good communication and the hampers were delivered on time.

I placed an order for clients of 20+ hampers, and the delivery companies that they have chosen to use are frankly not good enough. Evri advised that a hamper will not be delivered until 26th, not much point in it being sent and DHL will not be delivering numerous hampers until later this evening when officers are closed. Still waiting for a response from Hampers.com after sending three emails. Extremely disappointed and will not use this service next year. Thank you for responding however this has still not been dealt with fully and more orders have not been delivered. I will be disputing charges with my bank on Monday. It goes from bad to worse, Hampers.com made contact yesterday and arranged for 7 hampers to be resent on Monday, the couriers then advised that certain hampers were getting delivered today when there is no one there to accept them. I have tried emailing them several times and no response. I have never come across anything this bad before and will certainly not be using this company again.