Pésimo servicio. Deberían cerrar y no perjudicar a la gente haciéndose los que la mercancía no aparece. (Alguien la tiene para hacer negocio)

I recently had an unfortunate experience with Asendia where my parcel was declared lost in transit. I do wish that Asendia had been more transparent about their processes and offered clearer information on what steps they were taking to locate my parcel. Overall, while I had a negative experience with Asendia losing my parcel, I appreciate their prompt customer service and hope that they can improve their processes for handling lost items in the future.

Hello, J'apporte également mes 2 cents. Les commandes que j'attendais depuis longtemps ont été directement renvoyées au vendeur. Sur leur site, ils disent que l'adresse est fausse alors que d'autres services de livraison utilisés par le même site vendeur me livre sans problème. Encore pire, ils ont mon numéro de téléphone et le jour où ils prétendent être passé pour livrer, j'étais chez moi. Je me demande donc s'ils ont réellement essayé de me livrer. Si vous faites appel à ce service de livraison ou si votre vendeur passe par eux, soyez sur vos gardes car votre colis ne risque pas d'arriver et tout ce que vous aurez c'est une perte de temps et d'argent. Je vois que Asendia essaie de rejeter la faute sur un autre livreur mais se sont bien eux qui devaient me livrer.

I'M GOING TO CAPITALISE THIS BECAUSE I CAN'T EMPHASISE ENOUGH HOW TOTALLY TERRIBLE THIS COMPANY IS!!!! I DO NOT KNOW WHY EBAY HAS CHOSEN A PARTNERSHIP WITH ASENDIA. THEY LITERALLY ARE THE WORST****** AS IN THE WORST****** COURIER COMPANY IN THE WORLD!!!!! YOUR PACKAGE WILL ARRIVE 6 WEEKS, MORE THAN A MONTH OR 2 MONTHS LATER. I'VE BEEN BUYING FROM EBAY FOR THE LAST 10 YEARS AND SINCE MY PACKAGES ARE SENT FROM THIS USELESS COMPANY, MY PACKAGES HAVE ARRIVED UNBELIEVABLY LATE. PAY ATTENTION WHO THE COURIER IS FROM. USUALLY US TO AUSTRALIA ARRIVE IN A WEEK OR TWO. EVEN FROM CHINA AT LEAST 3 WEEKS. SINCE EBAY CHOSE ASENDIA, AN INDIAN (SURPRISE SURPRISE) CHEAP COMPANY, I'VE NOTICED IF IT'S THROUGH THEM, YOUR PACKAGE WILL ARRIVE MONTHS LATER. IF IT'S THROUGH UPS OR OTHER COURIER, WAIT IS NOT TOO BAD. TERRIBLE CUSTOMER SERVICE. I PROMISE YOU, THEY***DON'T***CARE.

Ayuda, con esta paquetería dice que mi paquete lo trataron de enviar dos veces y no es cierto por que en la caseta de vigilancia reciben las 24 horas donde recojo mi paquete EEUS000531629MX0

Pésimo servicio estoy esperando un pedido desde febrero pésima comunicación me dice el rastreo que está retenido por pago de cargos que ya me informaron pero no e recibido comunicación por parte de ellos y no dan respuesta cuando trato de comunicarme

EEUS000533815GB0 Order dispatched on the 18th Feb from the US. Package routed via Switzerland Last update : Mar 2, 2023 4:52 PM TRANSPDEST Transport to destination Not Available No updates, can't speak to an CS agent to get further information. Royal Mail can't get any further information other than it's waiting to be allocated on a flight in Switzerland. Whats going on ?

UY009125396CH the item not moving almost for 2 months ...seems it lost ...

I received my package quite rapidly, exactly as planned. Even though I was worried about the length of customs clearance and delivery (I bought the article on Tuesday evening, then package showed "customs cleared" from Thursday to Monday), it all went very quickly starting from Monday night and I received it today (Tuesday morning). It wasn't damaged or anything !

Alors là, je ne sais pas pourquoi les commentaires sont énervé comme ça, ils m'ont fait angoissé pour rien. La livraison à était lente, mais c'était prévu, et reçu même avant la livraison estimé d'origine, j'ai parmi mes colis du verre trempé pour téléphone, aucune rayure, verre cassé etc.. entreprise de livraison qui semble sérieuse, merci

Je n'ai jamais reçu un colis recommandé indiqué comme livré dans ma boite à lettres. n° suivi colis : LZ363519151FR

Hello, My tracking number is EEUS000552404GB0 it’s hasn’t updated since Feb 28th where it said it has been dispatched by US Carrrier, please can you let me know what has happened to my item? Has it been lost? It is need urgently

Necesito urgente saber cuando me va a llegar un pedido que realice el 11 de enero del 2023 y en Asendia dice que está en el aeropuerto de Argentina Ezeiza desde el 18 de Enero y no me llegó aún. Ayuda!!! Num tracking: UM852635726US

Muy mal servicio estoy esperando una encomienda desde el mes de septiembre y no se donde está , la guía es RL926754612CH

Io non mi posso lamentare. Tutti gli ordini fatti su eBay e su Amazon, da venditori americani, mi sono sempre arrivati con largo anticipo (anche di due settimane e più, rispetto alla data prevista)

Llevo esperando un paquete casi un mes y no hay actualización del pedido. Supuestamente ya está en España, no entiendo cómo no se ha enviado ya. Empresa de transporte PESIMA.

I bought and paid for garden table and chairs,you took the money from my bank 120euros didn't confirm the order, no receipt and not even a tracking number, and impossible to contact you. Gerry

Hi, I’ve had a package that supposedly was dispatched by the us carrier (asendia) on the 11th of February. Nothing has been updated on the tracker since then, so I assume it hasn’t reached the uk yet. The tracking number is: EEUS000433161GB I have also attempted to contact asendia through the customer support form and have not heard anything back… Any update would be appreciated

Servicio de Asendia deplorable Llevo esperando más de 15 días una actualización sobre un envío y no ha pasado nuevo. El envío es LK073688435FR.

MS8001007118 Is my tracking number order placed 6-2-23. I have seen zero updates as to where my parcel is, all I have it’s that it has departed origin country which was way back on 18-2-23 and all efforts thus far to contact anybody about this has been fruitless. Can someone please advise what on earth is going on??